Patient Services Representative in Bronx, New York at Damian Family Care Centers Inc

Position Summary

Primary responsibilities are to complete the registration process for patients at check-in and check-out; verify and update the patient’s demographics, insurance and payment information; schedule appointments, answer patient inquiries of all types, assist with medication refills, provide referral information to patients, prior authorizations as well as general information regarding each department within the practice; verify patient’s insurance coverage and collect co-payments; process credit card and cash payments.

• High school diploma/Equivalency required.
• One year’s experience performing prior authorizations in a healthcare facility, medical billing office or insurance company required.
• Strong knowledge of regulatory standards and compliance requirements, working knowledge of business office procedures and equipment.
• Position requires a lot of talking face-to face and over the telephone; to patients, internal staff and external vendors. Individual must be a great communicator, with exceptional writing and verbal skills. Stellar interpersonal and customer service skills required.
• Must be able to multi-task and exercise independent judgment and maintain patient and organization confidentiality.
• Must be computer literate. Knowledge of patient electronic medical records required.
• Ability to project a professional image.
• Detail oriented
• Patient advocacy focused
• Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial and ethnic backgrounds.