Intake Specialist - Legal in Bronx, New York at Neighborhood Association for Inter-Cultural Affairs, Inc.

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title: Intake Specialist, Legal

Location: New York Metropolitan Area

Reports to: Director of Legal Services

Pay Range: $28.57 – $28.57 per hour (effectively $52,000 – $52,000 per year)

Classification: Non-Exempt

Employment Type: Full-time (35 hour per week)

Role Summary: The Intake Specialist, Legal will perform specific intake procedures to identify and overcome barriers that would otherwise impede the structure developed for guiding clients in becoming self-sufficient. They will also assess and respond to what clients need when coming to them in crisis or in a less than optimum state. Further, the Intake Specialist, Legal will be responsible for finding solutions for a myriad of related issues as they arise. Compassion and patience are assets in this field, and communication skills are imperative. Organization is also crucial as case records must be maintained accurately and efficiently. In addition, the Intake Specialist may be crossed-trained to understand job functions within their designated unit of the Legal Services department. 

Primary Job Responsibilities/Duties:

The primary job responsibilities and duties of the position shall include, but not necessarily be limited to, the following:    

Provide direct services to new clients including intake, engagement, assessment, referral, advocacy, counseling, exit summaries and follow-up.  Document all interactions with, or on behalf of, clients.  Maintain familiarity with program resources available on- and off-site.  Attend staff meetings and serve on committees as required.  Attend professional meetings, educational conferences, and in-service trainings.  Maintain current and accurate documentation, progress notes, and data tools both physically and electronically.  Maintain Confidentiality.  Maintain a professional appearance.  Time management and prioritization.  Interacting with other departmental staff.  Perform general clerical duties.  Develop and maintain good communication with other programs and units within the organization to facilitate inter-agency referrals.  Provide coverage for other areas as directed/needed.  Perform additional duties as assigned. 

Physical Requirements:

Ability to walk, stand, kneel, crouch, and bend over. Ability to lift, reach, and handle objects weighing up to 25 pounds. Ability to sit at a desk and work on a computer for prolonged periods. Ability to travel to and from different locations within New York City, as needed.

Work Environment / Schedule Requirements: 

While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, employees may be required to work on or during evenings, weekends, and holidays.

Qualifications:  

High School or General Educational Development (“GED”) Diploma, or equivalent combination of education and experience is required.  Must be able to read, speak, write, and understand English for administrative purposes. Bilingual (English/Spanish) fluency is preferred.  Strong oral and written communication, time management, and organizational skills.  Commitment to the Organization’s mission.  Proven ability to work well and collaboratively with diverse groups. Proven ability to handle multiple tasks effectively under pressure  Strong organizational skills, detail-oriented, and efficient  Maturity, integrity, and sound judgment. Must submit to employer-determined drug screening prior to employment.  This position may be subject to one or more checks before and/or during employment.  

Equal Employment Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. 

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.” 

Competitive Benefits Package

Comprehensive Health, Dental and Vision Benefits for full-time employees  403(b) Retirement Savings Plans  Loan Forgiveness Programs for eligible employees  Paid Holidays and Vacation  Paid Time-off  Vol Life Insurance and AD&D  Term Life and AD&D insurance  Long Term Disability  Employee Assistance Program support (EAP)  Commuter Benefits Program  Aflac: Short-Term Disability, CA, Accident and Hospital  Employee Discount Program 

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.  

At-Will Employment Disclaimer

While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.