People Operations Specialist in Tarpon Springs, Florida at Unlimited Tech Solutions

About Unlimited Tech Solutions

Unlimited is a 3x accredited, elite HubSpot Solutions Partner, ranking in the top <1% of HubSpot partners globally. We are a RevOps consultancy that pushes HubSpot to its innovative edge, helping disjointed revenue teams build high-performance growth engines on the HubSpot platform and beyond.

Our specialties span the full RevOps spectrum: CRM strategy and implementation, data migration, custom integrations, AI-powered automation, HubSpot CMS websites, sales enablement, and complex multi-tool solutions. We serve growth-oriented companies in AEC, manufacturing, professional services, and more.

Our technology ecosystem extends beyond HubSpot. We partner with best-in-class tools, including:

• Aircall — cloud telephony and call intelligence
• SalesMsg — SMS and messaging automation
• Badger Maps — territory mapping and routing
• Karana — our proprietary iPaaS integration platform for enterprise-grade data orchestration

We operate by a clear set of principles: Win Without Pitching, help first, sell second, solve for the customer, and solve for the team. If you thrive at the intersection of technology, consulting, and complex problem-solving, this is your place.

**This is a fully remote role**

About the Role

This role exists because we're scaling — and scaling intelligently requires operational infrastructure that doesn't fully exist yet.

You'll work in close partnership with the Director of Finance & HR, who owns strategy and final decision-making. Your job is to build and run the operational layer beneath that — which means you'll never be figuring things out alone, but you will be the one doing the building.

The centerpiece of this role is The Leverage Program: our formal framework for extending individual contributor output through vetted contractors who act as direct extensions of the IC — think of it the way a law firm uses paralegals. You'll be the operational engine behind that program: sourcing, vetting, onboarding, and managing contractors across skill types, while keeping a forward-looking eye on where capacity gaps are emerging before they become problems.

Alongside that, you'll own HR day-to-day operations and play a key role in the people programs that shape how Unlimited grows and retains talent.

This is a role for builders. If you need a finished process to work within, this isn't the right fit. If you get energized by creating one, keep reading.

What You'll Own

The Leverage Program — Contractor Sourcing & Bench Management

This is the largest and most critical part of the role. You'll be building the operational infrastructure of the program alongside the Director, then owning and running it.

• Own the full contractor sourcing process across all skill types
• Write contractor-specific job descriptions and outreach materials in partnership with the requesting IC and Director
• Conduct initial screening for all contractor candidates and manage the test project process end-to-end
• Maintain and grow the Test Project Library
• Maintain the Contractor Registry, organized by skill type, availability, and performance history
• Manage contractor onboarding
• Serve as the primary point of contact for contractors' day-to-day operational needs — onboarding, access, logistics, HR-related questions — while project work is managed by the relevant project lead
• Track contractor performance across all ICs using that contractor
• Conduct regular capacity reviews across departments in partnership with team leads and the Director
• Build and maintain a 1/3/6/12-month contractor need forecast, drawing on utilization trends, planned project work, and pipeline data to identify gaps before they become crises

HR Operations & Compliance

• Own the audit, completion, and ongoing maintenance of internal HR SOPs, employee policies, and process documentation
• Build, manage, and improve an internal HR ticketing system
• Manage new employee state registrations as we expand across the US (currently 9 states, ongoing)
• Proactively track state-specific employment law changes and flag issues before they become compliance problems
• Draft and maintain HR templates and contract frameworks, routing to the Director and leadership for finalization

Recruiting — End-to-End Ownership

• Own the full recruiting pipeline: ATS management, job postings, sourcing, screening, interview coordination, and candidate communication
• Manage 1–5 open roles simultaneously; volume is variable and can spike
• Partner with hiring managers on role scoping and candidate criteria; hand off to the Director at the offer stage

People Strategy, Culture & Learning

• Work with the Director to define what culture and retention look like in practice at Unlimited, then operationalize it across hiring, onboarding, and the day-to-day team experience
• Build and run company-wide people initiatives
• Proactively flag retention risks to the Director and execute on agreed-upon responses before they become departures
• Partner with the Director to design the Learning & Development platform & framework, then own ongoing management and execution
• Create internal courses covering tool usage, internal processes, compliance requirements, and onboarding curricula
• Build and maintain a structured L&D calendar; track engagement and completion data, and bring findings to the Director

What We're Looking For

3–5 years of HR generalist, people ops, or HR coordinator experience, preferably in a startup or fast-growing company. Beyond that, we're specifically looking for someone who has:

• Built HR infrastructure from scratch — SOPs, policies, templates, handbooks
• Managed a contractor or freelancer program end-to-end, not just occasional hiring
• Run full-cycle recruiting across multiple open roles simultaneously
• Worked with US multi-state employment compliance
• Experience with Rippling or a comparable HRIS (Rippling strongly preferred)
• Familiarity with L&D program management and workforce planning or capacity forecasting is a strong plus.

How you work matters as much as what you've done. You're a builder who also executes reliably once the process exists. You're detail-oriented in a way that means errors genuinely bother you. You communicate proactively, surface problems early, and come to the conversation with solutions. You thrive in a fully remote, async-friendly environment.

Compensation & Benefits

• Annual Base Compensation: USD $60,000–$70,000
• The company pays 50% of health insurance benefits for you and your dependents. (Available for U.S. W-2s only)
• Bring Your Own Device.
• 20 days of PTO.
• 10 paid Holidays. (for U.S. employees; international employees receive their country’s statutory minimum holidays)
• 401 (k) plan available for employee contributions. (Available for U.S. W-2s only)
• We are an all-remote company.
• Work with a team of high-achievers in a collaborative environment where everyone has a real chance to contribute.
• Work with a highly supportive, accepting, and inclusive founding team.