Scheduling and Logistics Coordinator in Lansing, Michigan at Ayers Basement Systems LLC

At Ayers Basement Systems, we believe that working with us is not just a job — it’s a noble profession. We are looking for a dedicated professionals who care deeply about providing excellent service, delivering the highest quality products, and exceeding expectations.

As a Scheduling and Logistics Coordinator, you’ll help keep customer projects moving smoothly by coordinating scheduling, permits, inspections, and project logistics while maintaining clear communication between customers and our Production teams.

We believe in you and your potential to thrive with us. We are proud to represent a company that has been around for almost 50 years, offering the best products in the world. If you are passionate about great service, care about your customers, and want to be part of something truly meaningful, apply today and join us in shaping the future of home services! Your customer-focused journey begins here.

What we offer:

• Growth opportunities unmatched by any other companies in our industry - we only promote from within!
• Work with a Top Company – Join a team recognized as a Top Workplace 2025 and winner of the 2024 Torch Awards for Ethics!
• Comprehensive Training – Ongoing training on sales processes to equip you with the tools you need to educate and empower homeowners during 1-on-1 appointments.
• Competitive Benefits Package – Includes medical, dental, and vision, as well as a 401(k) with company match.
• Paid Holidays off!
• Monday - Friday schedule with weekends off!
• An excellent Benefit Package Including: Health, Dental and Vision insurance!
• 401k with a 4% company match!
• Paid Time off

What you'll do:

• Works to meet or exceed department KPIs.
• Ensures crews have what they need to be successful at their installations, including communicating accurately and timely about job details, coordinating utility locates, preparing any special needs of an installation, etc.
• Serves as a point of contact for customers, including answering questions, scheduling installations, confirming installations, project timelines, project updates or changes, providing contract deliverables, assuring quality, solving problems, etc.
• Coordinates all paperwork, contracts, data entry, and correspondence regarding all job proposals sold and ensure they are accurate, timely, and completed according to Company procedure.
• Ensures compliance with all local regulations and requirements for permits and other legal documentation, ensuring they are approved and fully documented before work begins.
• Reviews and analyzes production reports to assess project progress, materials usage, and permit status, making improvements where needed.
• Resolves customer concerns and logistical issues promptly, using problem-solving abilities to prevent delays or project disruptions.
• Monitors project budgets and resource allocation to ensure project logistics stay on track and within budget.
• Ensures customers have a remarkable experience.
• Lives out the company’s purpose, mission, and values
• Provides customers with a remarkable experience
• Any and all duties as assigned by supervisor

What you'll bring:

• Knowledge of project management and/or customer service principles and practices.
• Skill in organizing large amounts of technical information, various project details, and a customer database.
• Skill in operating a personal computer and programs. Proficient in Microsoft Office Suite, project management tools, and other relevant software.
• Ability to detect/recognize information in written materials and on computer screen 75-100% of time.
• Ability to perform accurate data entry.
• Ability to understand, speak, read, and write in English.
• Excellent interpersonal and communication skills, capable of managing relationships with customers, vendors, and internal teams.
• Exceptional organizational and problem-solving abilities with a focus on continuous improvement.
• Ability to handle complex project coordination, resolve conflicts, and make critical decisions to keep projects moving forward.
• Highly motivated, proactive, and able to work independently and as a team

Education and Experience:

• 1 or more years’ experience in project management and/or customer service OR a combination of education and experience
• High school diploma or GED