Customer Service Representative in Jacksonville, Florida at Catalis Regulatory & Compliance, LLC

Who we are:

Catalis is North America’s leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens.

Summary of responsibilities

Positioned in a call center environment, provide inbound service to patients and customers for the Medical Marijuana Card Program and Payday Lending.

What you will do:

· Answer incoming phone calls from customers and patients.

· Required at times to initiate outbound calls to process work.

· Interact directly with customers and patients in a professional manner.

· Other duties as assigned.

What you will need to succeed:

· A minimum of 1 year’s customer service experience

· Excellent oral and written communication skills

· Attention to detail

· Analytical skills

· Customer service oriented

· A high school diploma or the equivalent

EEO Statement

We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.