CUSTOMER SERVICE REPRESENTATIVE I in Mount Dora, Florida at City Of Mount Dora

Job Function:

Provide professional assistance to the public as the primary point of contact with the City. This position often represents the initial contact between the City and the customer; therefore professionalism must be exhibited at all times. Perform a variety of clerical, record-keeping and customer service duties related to services provided by the City. Work independently under general supervision of Customer Service Supervisor.

Career Path:

Essential Duties:

1. Greets and assists customers in a pleasant and professional manner with various inquiries regarding City utility services in addition to providing information for general inquiries.
2. Performs customer service functions, working independently and using initiative and judgment in dealing with workflow and uncertain situations.
3. Receives and processes customers payments for monies owed the City for utility and other services, making change for customers paying in cash.
4. Responsible for counting and balancing all cash and payments received in custody at all times.
5. Maintains records, posts data and make arithmetic calculations with speed and accuracy.
6. Reviews, maintains and updates current information in customer files as needed.
7. Enters data for new and terminated customers, answers inquiries by telephone, in person and by mail.
8. Prepares bank deposits on occasion.
9. Interprets and applies City policies and procedures in daily operations.
10. Prepares and completes work orders for various City services.
11. At customer request, reviews all types of customer and utility data using various computer systems as needed to resolve customer bill complaints and inquiries.
12. Performs majority of daily tasks using various computer software applications.
13. Operates general office equipment and assists with customer service functions.
14. Performs other duties as assigned by supervisor.
15. Other duties as assigned by supervisor.
16. Works regular City business hours.
17. Performs other assigned duties

Knowledge, Skills, and Abilities:

• Ability to greet and deal with the public in a pleasant and professional manner in person, on the telephone or through the mail.
• Knowledge of utilities policies and procedures.
• Ability to communicate effectively in English, verbally and in writing.
• Knowledge of basic computer skills, ability to enter data into computer systems and to read and understand computer generated reports, working knowledge of Word and Excel.
• Ability to be bonded.
• Ability to work well with customers as well as other City personnel.
• Ability to remain calm and courteous under pressure from customers.
• Ability to read, interprets, and follow all City rules, policies, practices and procedures and use all safety equipment properly and with its intended purpose.

Required Qualifications:

• High School diploma or GED.
• Minimum two (2) years customer service experience.
• Must be bondable.
• A comparable amount of education and/or experience may be substituted for the minimum qualifications.
• Valid Florida Driver License
• Complete the required National Incident Management System (NIMS) training within 6 months of completion of probationary period.

Physical Demands:

• Ability to talk by means of spoken words.
• Acceptable eyesight (with or without corrections).
• Acceptable hearing (with or with hearing aid).
• Able to lift and /and or carry weights of five to ten pounds.
• Sitting most of the time.
• Standing for periods of time.
• Able to exert up to five pound of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be physically able to operate a variety of office machines and equipment including computer systems and components, copier, multi-line telephone, calculator, two-way radio, general office equipment, validator for cash receipts.

Environmental Conditions:

• Works inside in an office environment.
• May occasionally be required to work in an outside environment.

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)

Note: Job Descriptions are only intended to present a descriptive summary of the range of duties and responsibilities associated with specified positions. Therefore, specifications may not include all duties performed by individuals within a classification. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications of incumbents within the position.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

The City of Mount Dora is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Mount Dora will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Mount Dora is a drug-free, smoke-free, EOE.