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Service Manager in Epping, New Hampshire at Williamson Pump & Motor

Salary: $65000 - $95000
Williamson Pump & Motor
Epping, New Hampshire, 03042, United States
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Job Description

Williamson Pump and Motor is a trusted provider of pump and motor repair, service, and solutions. We are seeking an experienced and motivated Service Manager to lead our service department, coordinate field and shop operations, and ensure exceptional service delivery to our customers.

Position Summary

The Service Manager will oversee daily service operations, manage technicians, coordinate scheduling, and serve as a key point of contact between customers, technicians, Service Advisors and management. This role requires strong technical knowledge, leadership skills, and a commitment to safety, quality, and customer satisfaction.

Key Responsibilities

  • Manage and oversee all service department operations, including shop and field service
  • Schedule and dispatch technicians efficiently to meet customer and operational needs
  • Provide technical guidance and support to service technicians
  • Ensure jobs are completed safely, accurately, on time, and within scope
  • Communicate with customers regarding service status, timelines, and technical issues
  • Review service reports, work orders, and documentation for accuracy
  • Coordinate with parts, sales, and management teams to ensure smooth job execution
  • Enforce safety policies and promote a strong safety culture
  • Train, mentor, and evaluate service technicians & Service Advisors
  • Assist with troubleshooting, problem resolution, and continuous improvement initiatives

    • Qualifications

  • Proven experience in pump & motor equipment service and repair
  • Previous supervisory or management experience preferred
  • Strong mechanical and electrical troubleshooting skills
  • Excellent organizational, communication, and leadership abilities
  • Ability to manage multiple jobs and priorities in a fast-paced environment
  • Proficiency with service management software and Microsoft Office
  • Valid driver’s license

    • What We Offer

  • Competitive compensation based on experience
  • Health, dental, vision & supplemental benefits
  • Paid time off and paid holidays
  • 401(k) with company match
  • A stable, growing company with a strong reputation in the industry
  • Supportive team environment and opportunities for advancement

    • Join Williamson Pump and Motor and play a key role in leading a skilled service team and delivering reliable solutions to our customers.

    Job Location

    Epping, New Hampshire, 03042, United States

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