Ambulatory Clinical Scheduler at Ashtabula County Medical Center – Ashtabula, Ohio

Position Summary:

Under the direct supervision of the Assistant Nurse Supervisor, the Clinical Surgery and Procedure Scheduler is responsible for coordinating and scheduling all surgical procedures and related clinical and clerical functions within the surgical scheduling pod. This role ensures timely and accurate scheduling, communication with clinical teams, and efficient workflow to support patient care and surgical operations.

Key Responsibilities:

• Schedule surgical procedures and clinical appointments in coordination with physicians, nursing staff, and other departments.
• Schedule pre-admission testing and ensure all necessary documentation is completed prior to procedures.
• Verify patient information, insurance coverage, and pre-operative requirements prior to scheduling.
• Maintain accurate and up-to-date scheduling records in the electronic health record (EHR) system.
• Communicate effectively with patients regarding procedure dates, preparation instructions, and follow-up requirements.
• Collaborate with clinical staff to ensure all necessary documentation and clearances are obtained prior to procedures.
• Monitor and manage scheduling conflicts, cancellations, and rescheduling needs.
• Assist in maintaining compliance with hospital policies, regulatory standards, and privacy laws (e.g., HIPAA).
• Provide clerical support including data entry, filing, and document management related to surgical scheduling.
• Participate in quality improvement initiatives and contribute to the efficiency of the surgical scheduling pod.
• Promotes patient satisfaction and troubleshoots related areas.

Work Environment:

• Office-based within a clinical setting.
• Regular interaction with nursing staff, physicians, and patients.
• May require occasional flexibility in hours to accommodate scheduling needs.

Qualifications:

• High school diploma or equivalent required.
• Current LPN Licensure in the State of Ohio is required.

• Current BLS Certification
• Familiarity with surgical procedures and terminology is highly desirable.
• Knowledge of Surgical/Procedural services, related scheduling parameters, associated policies, related pre and post operative care and considerations, and the ability to reinforce education with patients in related matters.
• Proficiency in EHR systems and scheduling software.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to coordinate and schedule for multiple surgical and procedural specialties.
• Ability to work collaboratively in a fast-paced clinical environment.

Benefits

• Competitive salary package
• Extensive benefit package including medical, dental, vision, and life insurance (Benefits on Day 1!)
• Accident & critical illness insurance
• Tuition Reimbursement
• Short-Term & Long-Term Disability Insurance
• Paid Maternity Leave
• Employee Assistance Program
• Paid Time Off
• Employee Wellness Plan that pays you for being healthy
• 403(b) and Roth Retirement Plan with company matching
• We are a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program which allows you to receive forgiveness of the remaining balance of your Direct Loans after you have made 120 qualifying monthly payments while working full-time for a qualifying employer