Quality & Education Supervisor - Revenue Cycle Management (RCM) in Knoxville, Tennessee at University Physicians' Association

Position Overview

As the Quality & Education Supervisor, you will lead the development and execution of comprehensive training programs across all phases of the healthcare revenue cycle. You’ll supervise a team, drive quality initiatives, and partner with leadership to enhance accuracy, efficiency, and regulatory compliance.

This role is ideal for a collaborative leader who thrives in a fast-paced environment and is passionate about continuous improvement and education.

• Lead & Develop Talent: Supervise, mentor, and coach team members while fostering a culture of accountability and growth
• Training Strategy & Delivery: Design, implement, and deliver onboarding and ongoing education programs for RCM staff and clients
• Content Development: Create and maintain up-to-date training materials aligned with coding updates, payer regulations, workflows, and system enhancements
• Quality Assurance: Oversee QA processes to ensure compliance, accuracy, and adherence to best practices; integrate findings into training improvements
• Performance Optimization: Analyze metrics, identify gaps, and collaborate with leadership to drive operational excellence
• Regulatory Awareness: Stay current on industry changes and ensure timely integration into training and processes
• Reporting & Insights: Track training effectiveness, completion, and staff performance to inform ongoing improvements
• Cross-Functional Collaboration: Partner with leadership and stakeholders to support strategic initiatives and continuous improvement efforts

Why Join UPA?

At UPA, we value our people and invest in their success. You’ll enjoy:

• Competitive compensation aligned with your experience and expertise
• Comprehensive benefits package, including:
  • Medical, Dental, and Vision Insurance
  • Generous Paid Time Off, Holidays, and Sick Leave
  • 401(k) with company match and immediate vesting
  • Life Insurance, Disability, and Critical Illness Coverage
• A supportive, team-oriented culture that prioritizes growth and work-life balance
• The opportunity to make a meaningful impact in a respected healthcare organization

What We’re Looking For

• Strong knowledge of the end-to-end healthcare revenue cycle
• Proven ability to lead, coach, and develop teams
• Experience with training development, delivery, and performance improvement
• Analytical mindset with experience using metrics and reporting to drive decisions
• Exceptional communication and presentation skills
• Ability to translate complex concepts into clear, actionable training
• Highly organized with strong problem-solving abilities
• Proficiency with Microsoft Office and revenue cycle systems
• Adaptability in a dynamic, fast-paced environment

• High school diploma or equivalent required; additional healthcare or college coursework preferred
• Experience in revenue cycle operations required
• Prior supervisory or leadership experience strongly preferred

If you’re ready to lead, innovate, and make a measurable impact in healthcare operations, apply today and take the next step in your career with UPA.