Carrier Sales Representative at FSL – Knoxville, Tennessee

In 1999, FSL started with the intention of servicing F&S customers at peak times. As time went on, we saw an opportunity to expand and use our industry knowledge to service even more shippers.Our mission as an asset-based brokerage is to bring shippers and carriers together in an effort to provide a solution that benefits all parties. We use our vast industry knowledge and innovative solutions to provide the highest level of customer service for our partners.

Position Summary

Carrier Sales Representative is an entry level position that focuses on the movement of commodities from one city to another anywhere in North America. FSL sellers are responsible for your accounts from start to finish. As a carrier sales representative, you will be prospecting customers, negotiating rates, and developing long term relationships. You’ll own your accounts from start to finish.

Roles & Responsibilities

• As a Carrier Sales Representative, your key responsibilities are to establish and grow relationships with carrier partners while providing best-in-class service
• Focus on building new relationships with carrier partners across the country
• Manage the carrier partners that you secured as you introduce new relationships to your portfolio
• Sharpen your negotiation and customer service skills alongside your Carrier Sales team and manager
• Build internal relationships with our Business Development team members and work together to find the best solution for their clients
• Emphasize service - you will be measured on KPIs like on-time deliveries and proactive tracking

Skills & Qualifications

• Analytical - The ability to use reasoning skills to solve problems, to negotiate rates, and sell services
• Innovation - Leverage technologies and forward thinking to build relationships with customers
• Integrity - To be self driven and conduct oneself in a professional manner with team members and customers
• Partnership - Ability to effectively work in a team environment to achieve individual, team and company goals and objectives through exceptional customer service skills
• Reliability - Exceptional attention to detail and punctuality
• Work Environment - Ability to perform job duties with a high sense of urgency in task accuracy and completion
• Intermediate computer skills (ability to navigate internal sites and customer portals)
• Excellent verbal and written communication

Education & Experience

• High school diploma or higher (Prefer Associates or Bachelor’s degree)
• Minimum of 2 years in customer service
• Prefer understanding of transportation industry