TRANSIT SUPERVISOR in Commerce, California at City of Commerce

Under general supervision, provides supervisory duties in support of transit operations including supervising the fixed-route, Dial-A-Ride and Excursion Bus operations and staff of the City of Commerce's transportation programs.
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Supervises the fixed-route, Dial-A-Ride and Excursion Bus operations and staff of the City transit program, in accordance with program policies and procedures and public transit regulations.
• Investigates and resolves customer complaints and answers customer questions; ensures that clients receive the highest level of customer service possible.
• Supervises staff through appropriate work oversight; plans, prioritizes, and coordinates work assignments; trains, coaches and instructs employees as required; monitors work, reviews work activities and evaluates performance; ensures that staff maintains safe vehicles, and adhere to policies and procedures for efficient operations.
• Ensures compliance with safety and service standards; monitors vehicle maintenance status, and recommends vehicle and equipment repairs.
• Ensures that Bus Operators are ready and prepared for duty, briefed on road conditions and routes, adequately trained and equipped, and are held accountable for duties and responsibilities assigned.
• Adjusts transit routes as needed to meet driving conditions and staffing availability; oversees DOT testing compliance requirements for Transportation staff.
• Prepares, reviews and compiles operations reports and program statistics for federal and State reporting; checks drivers' daily logs and mileage; maintains daily records and program counts.
• Prepares, reviews, and compiles operating and incident reports and program statistics; ensures that all records for inspections, training, and safety are properly maintained.
• Coordinates drug and alcohol testing program and employee background checks according to federal and State regulations; reports unsafe acts, accidents and injuries; responds to emergencies as needed.
• Processes, schedules, and coordinates special transportation requests.
• Develops or revises policies and procedures.
• Performs related duties as assigned.

Education and Experience:
Associate's degree, or completion of 60 semester/90 quarter units, from an accredited college or university with major coursework in business, public administration, transportation or a closely related field.
AND
Five (5) years of public transportation experience.

Required Licenses or Certifications:
Must possess and maintain a valid Class B driver's license with passenger endorsement.