Operations Specialist in Chicago, Illinois at Edge Logistics

The Operations Specialist will support the Operations department in multi-level, operational account execution for Edge Logistics customers with a focus on value creation, profitability & streamlined operational efficiency & accuracy. This role will require a strong customer focus, attention to detail, critical problem-solving skills, and the ability to collaborate across functions.

CRITICAL RESPONSIBILITIES & DUTIES

• Execution of daily account operations in support of customer expectations and overall account strategy set forth by Sales Executive, Account Management & Operations Leaders.
• Manage Awarded dedicated freight, confirming acceptance, KPIs, and proper carriers are being assigned to appropriate loads.
• Prioritize company turnaround expectations and customer satisfaction by managing assigned shipments with detailed oversight throughout the load board.
• Execute & ensure all scheduling is actioned daily, ensuring lead time maximization and transit optimization
• Understand and Execute Customer KPI expectations, with ownership of scorecard management, to match the customer's cadence.
• Execute customer accounts utilizing Edge Logistics standard operating procedures (SOP's) & maintaining a high level of urgency throughout.
• Manage time-sensitive problems & requests through proactive communication, both internally and externally.
• Authorize and finalize load details (e.g., accessorial charges) necessary for the successful completion of deliveries & accurate billing.
• Master the team portfolio with regard to customer priorities, carrier needs, synergies, and solutions.
• Collaborate and communicate with Operations leaders & AMs to identify potential opportunities or pitfalls, efficiency opportunities & quality enhancements.
• Maintain organization and multitasking ability through constant reassessment of need and urgency

QUALIFICATIONS/EDUCATION

• Bachelor’s or Associate's degree preferred
• In lieu of a degree, a combination of education and 1-2 years of experience will be considered.
• Minimum of 1-2 years’ experience in a customer service problem-solving, operations, or account management role or,
• 1+ years’ experience at Edge Logistics or other logistics-oriented employment preferred, or
• 1+ years’ experience as shipper or receiver
• Proficiency in the Microsoft Office platform
• Highly skilled in organization and time management
• Strong technical skills and TMS familiarity
• Strong attention to detail and goal-oriented
• Exceptional customer service skills and relationship management
• Strategic & inventive approach to problem-solving potential issues
• Promote and thrive in a team-based environment.
• Exhibit exceptional communication abilities, both in written and oral form

Edge is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, disability, or sexual orientation. All applicants will be considered solely based on their qualifications.

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