Counselor & Support Supervisor, School Based in Willoughby, Ohio at Signature Health Inc

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Tuition & Professional Development Assistance

SCOPE OF ROLE

Reporting to the Manager, School-Based Services, the Counselor and Support Supervisor, School-Based provides clinical and administrative supervision to the Behavioral Specialist (QMHS), School-Based. The Counselor and Support Supervisor, School-Based will provide administrative supervision to the FRC/SBHC Coordinator. The Counselor and Support Supervisor, School-Based supports the Manager in the areas of program development and community outreach. The Counselor and Support Supervisor, School-Based will develop relationships with school administration and teaching staff, provide limited interventions/behavioral coaching when additional capacity is needed, and will act as Signature Health’s primary behavioral health liaison to school leadership. The Counselor and Support Supervisor, School-Based will provide structured guidance and education to teachers, and ensure the quality of, and commitment to, excellent treatment within the school-based setting. The Counselor and Support Supervisor, School-Based will provide individual counseling and crisis support to students and community members.

HOW YOU’LL SUCCEED

• Effectively manage and oversee the daily objectives of the school-based behavioral health provider team in designated school, as identified by the Manager.
• Tracks school paid students, monitoring monthly billing and utilization of school resources, as delegated by Manager.
• Oversees team member’s individual performance, which should include ongoing coaching, development, and meeting objectives through the annual review process.
• Lead by example by provide ongoing communication, teaching, and training to team members.
• Actively lead team meetings and process improvement initiatives to continuously reach more patients, improve work productivity, quality and efficiency of the team.
• Plan and oversee School Behavioral support programs, including the development of treatment plans and documentation/progress notes.
• Provide leadership to the school-based behavioral health services staff and FRC Coordinator through appropriate decision-making, work assignment allocations, supervision, reviews, consultation, training and support.
• Assist in resolving client grievances related to the school-based services team. • Provide expertise to team members when dealing with crisis intervention.
• Ensure school-based behavioral health specialist practice is within scope of their role and respective licensing/certifying boards.
• Provide the team with clinical training opportunities for continuous development.
• Monitor compliance to legal guidelines, internal policies and quality standards; ensures maintenance of clinical documentation of school-based behavioral health staff in accordance with OMHAS standards and school contract obligations.
• Track key performance indicators, to show trends, recognize successful performance by staff members, and uncover potential problem areas in the school-based practice.
• Assist in the strategic planning and implementation of growth strategies for services.
• Act as a representative of Signature Health to the school and community.
• Maintain client charting in accordance with Medicaid, JCAHO, ODADAS, ODMH, CARF and professional standards. All documentation will be entered into the agency Electronic Medical Record per Signature Health policies and procedures.
• Maintain appropriate caseload to facilitate and meet school contract/student needs, community needs, and service expectations.
• Conduct comprehensive diagnostic assessments for referred students and community consumers, incorporating input from individuals, parents and educational staff, and behavioral health team members. These will be conducted at a location convenient for the family, including school, office or home.
• Comply with all agency policies and procedures.
• Other duties as assigned.

KNOWLEDGE & EXPERIENCE

• Master’s Degree required.
• Valid unencumbered license in the state of Ohio required; Licensed Independent Social Worker (LISW) or Professional Clinical Counselors (PCC) required. LISW-S or LPCC-S required within month of hire.
• 3 years of experience in the Behavioral Health field required.
• 3 years of supervisory or management success strongly preferred.
• Experience working in, providing services to, or treating school-based clients preferred.
• Extensive experience in the treatment and care of children, adolescents and adults with mental health and substance use issues.
• Strong clinical skills in developing treatment plans, writing progress notes and conducting psychosocial assessments.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• Proficiency in Microsoft Office products.

WORKING CONDITIONS

• Work is normally performed in a typical interior/office/school environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.