STATEMENT OF THE JOB

We are seeking one Community Resource Advisor to support our 211 Toledo team. In this role, you will provide information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interviews clients and conducts a thorough assessment of their needs

• Identifies appropriate resources

• Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client

• Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.

• Conducts follow-up to ensure that the inquirer’s needs have been met

• Uses crisis management techniques in accordance with agency procedures

• Maintains complete and accurate documentation

• Responsible for staying current with all ongoing training requirements for both services

• Assists with community outreach activities as assigned by the management team

• Actively involved with agency programs and events

• Supports operations during times of disaster as defined by agency policy

• Maintains up-to-date knowledge of agency processes and policies & procedures

• Performs all other duties as assigned

REQUIREMENTS

• High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place).
• This position requires at least one weekend day per week.
• Must have evening availability.

KNOWLEDGE / SKILLS / ABILITIES

• Well-developed interpersonal skills
• Excellent computer skills
• Demonstrated crisis intervention skills
• Versed in substance abuse issues and mental health issues
• Clear and effective communication and accurate assessment of inquirer’s needs
• Ability to function as a team member in an experiential learning setting
• Ability to effectively problem solve and resolve conflict
• Ability to work independently with minimal supervision
• Ability to maintain professional expectations and assist individuals with diverse backgrounds
• Knowledgeable of program procedures and contact centers informational system
• Must have reliable, secure internet service along with cellular phone.