Office Administrator in Plainville, Massachusetts at The Hatch Group, Inc.

At The Hatch Group, we’re precisionists. From paving and pavement preservation to snow and ice management, we’ve grown into one of the Northeast’s leading commercial asphalt and facilities companies — and we’ve done it without losing the family-owned, hard-working roots we started with.

We lead with transparency, integrity, and innovation. We hire people who take pride in their work, look out for one another, and want to help build the foundations our communities live, work, and thrive on.

We’re looking for a reliable, personable Office Administrator to be the welcoming face of Hatch. Reporting to office leadership, you’ll keep our front office running smoothly and make sure every visitor, caller, and employee feels looked after from the moment they walk in or pick up the phone.

This is a hands-on role at the heart of our office. You’ll own daily front desk and office operations — greeting visitors, managing calls and correspondence, handling mail and scheduling, and keeping the office organized and well-stocked. You’ll also coordinate with internal departments and outside vendors, and help train new and existing administrative staff so the whole office runs better.

If you’re organized, warm, and take pride in being the person who keeps everything running — this is your role.

• Welcome guests, employees, and clients, clarify the purpose of their visit, and direct them to the right person.
• Manage visitor sign-in and sign-out, issue visitor badges, notify the host employee, and ensure guests follow site and safety protocols.
• Answer all incoming calls and emails to the main office and relay inter-office messages promptly.
• Operate and maintain the multi-line phone system, and serve as the first point of contact for basic office equipment issues (copiers, printers), coordinating with IT or vendors as needed.
• Send and receive mail, documents, supplies, and packages; distribute to mailboxes and offices as requested.
• Process material orders placed in person, by phone, or by text from contractor and wholesale customers, entering them accurately in QuickBooks.
• Schedule deliveries and coordinate trucking to get materials to job sites on time.
• Maintain organized filing systems and accurate records, handling mail and documents with discretion and confidentiality.
• Monitor and reorder office supplies to keep the office well-stocked.
• Manage scheduling, book appointments, and prepare conference rooms for meetings — including setup and coordinating refreshments or catering.
• Support new-hire and seasonal onboarding logistics, including preparing workspaces, badges, and welcome materials.
• Coordinate with internal departments and external vendors as needed.
• Help train new and existing administrative staff across front-office functions, and provide backup coverage during absences.

• High school diploma.
• Proficiency with Microsoft Office Suite.
• Reliable, professional, courteous, and patient.
• Excellent communication and writing skills.
• Dependable attendance and punctuality — the front desk must remain reliably covered.
• Ability to stay calm, organized, and professional while managing interruptions and competing priorities.
• Discretion and good judgment when handling sensitive or confidential information.

• Associate’s degree.
• Bilingual (English/Spanish).
• Prior front desk, reception, or administrative experience.

• Competitive hourly pay of $22.00–$27.00 per hour, commensurate with experience.
• On-site schedule, Monday through Friday, 8:00 AM – 5:00 PM.
• Health insurance.
• Dental insurance.
• 401(k) with company match.
• Company-paid life insurance.
• Paid time off (PTO) plus paid holidays.
• Volunteer time off (VTO) to give back to causes you care about.
• A genuine family-owned culture where people know your name and your work matters.
• Support for professional development.

Send your resume to hr@hatchgroupusa.com or apply through our careers page at hatchgroupusa.com/joinourteam. We review every application and will be in touch.

Benefits: We're thrilled to offer our full-time employees with a healthy benefits package including Health, Life, and Dental Insurances. Additionally, we match in 401k contributions up to 4%.

Please note that Hatch is a drug free work environment and all employees are subject to pre-employment and random drug screenings throughout their employment.