Receptionist - Main Lobby at MerrimackHealth – Lawrence, Massachusetts

At Merrimack Health, we are committed to pay transparency and equity. The base salary range is $15.07 (Min) — $22.60 hourly (Max), excluding fringe benefits and potential bonuses.

Your final base salary will be determined based on your education, experience, licensure, and internal equity considerations. Offers are typically made below the top of the range to support future salary growth.

As a Receptionist, you will perform a wide range of duties associated with directing all persons entering or telephoning the main lobby seeking hospital information. This includes looking up where visitors can find the specific patients they are visiting, finding out what appointments people have and where to go. Receptionists provide excellent customer service to both patients and the hospital.

DUTIES AND RESPONSIBILITIES:

• Assists all guests in a caring, courteous and efficient manner.
• Accurately directs all guests seeking assistance to their destination in a timely and efficient manner; escorts guests to points of destination whenever possible.
• When necessary, they obtain wheelchairs for guests in need and ensure they are escorted to the appropriate destination. Calls Patient Assistance Liaison for assistance when needed.
• Answers phone calls when they are transferred to the front desk.
• Escorts guests to their destination or calls for an interpreter when language barriers prevent guests from clearly understanding directions.
• Notifies Security immediately in instances when visitors are not authorized or pose a potential threat to guests or staff, provides a physical description of the person and their destination if it is known to Security.
• Maintains a courteous and pleasant attitude at all times toward patients, families, guests, and hospital personnel.
• Handles all requests for non-confidential patient information, room and telephone numbers, forwarding calls as necessary.
• Communicates issues, barriers, and relevant info effectively to the supervisor.
• Shows the ability to prioritize and delegate. Uses critical thinking and brainstorming to resolve issues. Completes required follow-up.
• Completes other tasks as assigned.

EDUCATION AND RELATED EXPERIENCE:

Required:

• High school diploma or equivalent
• Two years’ experience in dealing with public/customer service.
• Excellent computer skills including email, and MS Word
• Efficient typing skills
• Experience using multi-line phone systems.

Preferred:

• Associates Degree
• Experience using Paragon or other EMR software

Merrimack Health is a private, non-profit community hospital providing the Merrimack Valley and southern New Hampshire regions with patient-centered, compassionate, and quality healthcare for the whole family. For over 140 years, the dedicated doctors, nurses, and staff of Lawrence General have been committed to improving the health of the people and communities we serve.

MH offers competitive pay, a robust benefit package, generous paid time off and free parking. We are an Equal Opportunity Employer committed to hiring a diverse workforce.