Business Operation Manager in Lynchburg, Virginia at Paktron LLC

Paktron, located in Lynchburg, Virginia, is a recognized leader in advanced capacitor technology and one of the true pioneers of American capacitor manufacturing. For nearly 70 years, Paktron has specialized in multilayer polymer film (MLP) capacitors, delivering innovative, high-reliability solutions for mission-critical applications across automotive, industrial, military, aerospace, space, and telecommunications markets—where performance simply cannot fail.

As a proud member of the Evans Group, Paktron (multilayer polymer film capacitors) joins Evans (hybrid wet tantalum capacitors), UTC (high-reliability ceramic capacitors), and Eulex (RF and microwave ceramic capacitors) to offer one of the industry’s most specialized and comprehensive capacitor portfolios. Together, the Evans Group delivers power-dense, high-reliability solutions engineered for demanding environments across defense, aerospace, energy, and advanced RF systems. Backed by deep engineering expertise, advanced manufacturing capabilities, and a culture of innovation, Paktron offers employees the opportunity to help develop technologies that power some of the world’s most critical systems.

Job Summary:

The Business Operations Manager serves as the operational backbone of Paktron, ensuring the smooth execution of customer service, supply chain, people operations, payroll administration, and key business processes. This role owns the day-to-day administrative and operational systems that support revenue growth, manufacturing performance, employee engagement, and compliance.

Acting as a central coordinator across Sales, Operations, Quality, Finance, Human Resources, and Corporate shared services, the Business Operations Manager ensures that information, materials, and processes flow efficiently throughout the organization. The position is responsible for managing existing customer business, order administration, forecast and CRM support, purchasing and supplier coordination, payroll processing, employee onboarding and offboarding, training administration, and business compliance activities.

The role also supports financial controls, audit readiness, and documentation required for ISO and SOX compliance. By owning these critical business processes, the Business Operations Manager enables the General Manager to focus on strategy and operational performance while allowing the Sales & Applications Engineering Manager to focus on business development, customer growth, and technical support.

RESPONSIBILITIES: Sales Operations & Customer Support

• Manage customer order entry, order administration, order tracking, and fulfillment coordination.
• Serve as a primary point of contact for existing customers regarding order status, delivery schedules, and administrative inquiries.
• Maintain customer records and ensure accuracy of customer information within CRM systems.
• Manage customer forecasts and demand planning information.
• Support CRM administration, sales reporting, pipeline tracking, and business analytics.
• Coordinate with Sales, Operations, and Production teams to align customer demand with manufacturing capacity.
• Assist the Sales & Applications Engineering Manager with administrative and operational support activities.
• Monitor order accuracy, on time delivery performance, and customer satisfaction metrics.
• Support customer retention by ensuring responsive service and effective communication.
• Participate in cross functional initiatives that improve customer experience, sales effectiveness, and business growth.

Accounting & Business Operations

• Support accounts payable processes, including invoice processing, vendor documentation, and payment coordination.
• Assist with financial controls, reporting requirements, and audit preparation activities.
• Maintain documentation required for internal, external, ISO, customer, and SOX audits.
• Process purchase orders and coordinate purchasing activities to support operational requirements.
• Monitor supplier performance, delivery schedules, and material availability.
• Follow up with suppliers to ensure timely delivery of materials and services.
• Support inventory planning and material management activities.
• Maintain accurate business records within ERP systems and ensure data integrity.
• Generate operational and financial reports as needed to support management decision making.
• Identify and implement process improvements that increase efficiency, accuracy, and organizational effectiveness.

Human Resources & Employee Administration

• Manage employee onboarding and offboarding processes, ensuring all required documentation is completed and maintained.
• Administer payroll processing and maintain employee records with accuracy and confidentiality.
• Support employee benefits administration and respond to employee administrative inquiries.
• Maintain training records, certifications, and compliance documentation.
• Coordinate employee training programs and ensure required training is completed on schedule.
• Support compliance with company policies, employment regulations, ISO standards, and SOX requirements.
• Maintain personnel files and documentation in accordance with company and regulatory requirements.
• Assist leadership with employee engagement initiatives and administrative support related to workforce management.

Other duties as assigned

QUALIFICATIONS:

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Human Resources, or related field preferred.
• 5+ years of experience in business operations, office management, manufacturing administration, supply chain, customer service, or related disciplines.
• Experience working within a manufacturing environment preferred.
• Strong knowledge of ERP and CRM systems.
• Experience with payroll administration and reporting, purchasing, and business process management.
• Experience with HRIS systems. (Paylocity a plus)
• Familiarity with ISO quality systems, audit requirements, and SOX compliance preferred.
• Strong organizational, analytical, and problem solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively across departments.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Outstanding Customer Service.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Primarily office based within a manufacturing environment.
• Regular interaction with manufacturing, warehouse, customer service, and corporate personnel.
• Ability to sit, stand, walk, and use computer equipment for extended periods.
• Occasional lifting of materials or office supplies up to 25 pounds.
• Ability to travel occasionally for training, audits, supplier visits, or corporate meetings.
• Must be able to work in a fast paced environment while managing multiple priorities and deadlines.

SUCCESS MEASURES: Success in this role is measured by:

• Customer satisfaction and responsiveness.
• Order processing accuracy and on time execution.
• Forecast accuracy and sales support effectiveness.
• Material availability and supplier performance.
• Payroll accuracy and timeliness.
• Employee onboarding, support, and administrative responsiveness.
• Compliance readiness and audit performance.
• Business data integrity and process effectiveness.
• Continuous improvement initiatives that enhance operational performance and support organizational growth.

What We Offer:

We offer a wonderful company culture, competitive wages and opportunity to grow!

We also offer a strong benefit package that includes:

· Medical, Dental, Vision and Prescription Drug plans

· Life Insurance, Short-Term Disability (STD), and Long-Term Disability

· Employee Assistance Program

· Paid Time Off to include generous company approved holidays

· 401(k) matching

· Accident, Critical Illness, Hospital Confinement Insurance programs

· Financial/estate planning resources

· Discount Programs

· And more!

EEO/AA The Evans Group is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work-related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

We participate in E-Verify. EEO Poster in English EEO Poster in Spanish

U.S. EXPORT CONTROLS As a U.S. defense manufacturer, the Evans Group is required to safeguard U.S. defense-related and other export-controlled articles, technologies, and services from unauthorized access, export, or re-export. The transfer of U.S. export-controlled articles, technologies, or services (including manufacturing processes) to individuals or entities that do not qualify as “U.S. persons,” as defined by 22 CFR 120.62, is prohibited without prior authorization from the appropriate U.S. government agencies, such as the Department of State’s Directorate of Defense Trade Controls (DDTC). Under 22 CFR 120.62, a “U.S. person” is defined as a lawful permanent resident as per 8 U.S.C. 1101(a)(20), or a protected individual under 8 U.S.C. 1324b(a)(3). It also includes any corporation, business association, partnership, society, trust, or other entity that is incorporated to do business in the United States, as well as governmental entities at the federal, state, or local levels. It does not include foreign persons as defined in § 120.63. To ensure compliance with U.S. export control regulations, candidates for this position are required to undergo an Export Compliance Assessment. As part of this process, candidates may be asked to provide documentation verifying their status as “U.S. persons” or “foreign persons,” in accordance with U.S. regulation, to determine whether prior authorization is required to perform specific job duties related to this position