Health Home Coordinator in Staten Island, New York at Community Health Action of Staten Island

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI serves the most vulnerable individuals, families, and communities with critical services and programs. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – the poor and working poor, low income people with chronic illnesses, persons with criminal justice involvement, substance users, domestic violence survivors, people of color, and the LGBTQ community.

POSITION SUMMARY:

The Health Home program ensures persons living with chronic illness get the care and services they need. This may mean fewer trips to the emergency room or less time spent in the hospital, getting regular care and treatment from providers, or obtaining food and a safe place to live.

The Health Home Coordinator acts as program lead, supervises the Health Home team and manages daily program operations while ensuring the quality of care for clients and adherence to program standards. Supervision with the Care Management staff includes tracking of engagement, review of program documentation such as HARP eligibility Assessments or Plans of Care, and the provision of adequate clinical support to clinically complex clients. The Unit Supervisor is an integral part of the team in promoting program services, establishing referral sources and maintaining relationships with service providers to coordinate care for the community. The Health Home Coordinator will consistently exhibit core values of teamwork, advocacy and exceptional customer service and be an active member of CHASI’s Management Team.

DUTIES & RESPONSIBILITIES:

• Provide direct supervision to Care Managers for the development of effective interventions, key areas of performance and opportunities for skills building.
• Track client-level engagement and program performance.
• Ensure coverage of Care Manager’s caseload and provide case management activities as needed.
• Review and approve client documentation in line with program standards.
• Track HARP/CORE eligibility Assessments and POCs and other required documentation.
• Ensure that clients move through the HARP/CORE eligibility process to obtain HCBS services.
• Oversee the enrollment, eligibility, and case assignment process.
• Provide crisis intervention to clients in distress.
• Review and complete data reports to monitor program compliance, performance and key indicators.
• Drive quality assurance and quality improvement activities.
• Continuous review of the service delivery process to exceed customer expectations.
• Receive appropriate trainings in order to maintain clinical and programmatic standards.
• Facilitate staff meetings, supervision, Clinical Case review and training.
• Ensure staff are kept informed of policy and procedure and departmental priorities.
• Occasional community-based work is required to achieve client outcomes and health home standards.
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values.
• Other duties as assigned.

QUALIFICATIONS:

• At least three years of direct service experience in Health Home program or other program related to chronic disease management or other intensive case management.
• Bachelor’s degree required; significant experience that is additional to what is required above may be considered in lieu of a degree. Master’s degree may be considered in lieu of some years of experience listed above.
• At least 1 year of supervisory or management experience.

COMPETENCIES:

• Can actively listen to feedback and direction and take action accordingly.
• Compose client documentation, reports, presentations, emails, and other communications that are clear, accurate, and well-organized.
• Understand and convey information and instructions so that the message accomplishes its intended purpose clearly with colleagues, clients, and external parties.
• Work harmoniously with others to accomplish objectives, gaining cooperation and respect of
• others in the process. Relates effectively with staff, clients, supervisors, and senior management.
• Show up professionally each day within the context of expectations of their work environment.
• Work independently following receipt of instructions on a task.
• Work independently following basic training on the specifics of the role.
• Can understand contracts and/or procedures and develop programs and/or structures based on that information.
• Assess the work of others and provide constructive feedback and assess staff development needs.
• Able to explain expectations and delegate tasks.
• Model ethics and integrity.
• Able to motivate staff team and provide coaching and training.
• Manage and accept change to ensure successful agency growth and changes.
• Evaluate obstacles and contribute alternative solutions; look for ways to resolve problems with others before going to higher level of authority.
• Able to process and implement strategic plans.
• Plan and manage resources to meet goals and address changing work conditions.
• Demonstrate critical thinking skills.
• Instill in all employees the belief that the clients, services, and programs are the prime consideration in meeting agency objectives.

Reports To: Senior Director of Health Homes

Location: 56 Bay Street 3rd Floor Staten Island, New York 10301

Position Status: Full Time

FLSA Status: Non-Exempt

Pay & Benefits: The pay range for this role is generally $52,000-$57,000 annually, commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.