Onboarding Specialist in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Onboarding Specialist based in Canada.

This role is centered on delivering a seamless and high-impact onboarding experience for new restaurant partners as they transition from contract signature to full platform activation. You will act as the primary point of contact during implementation, ensuring each customer is set up for success through tailored system configuration, training, and technical setup. Working in a fast-paced, customer-facing environment, you will combine consultative problem-solving with structured project management to handle multiple onboarding pipelines simultaneously. The role requires strong communication skills and the ability to translate technical product features into clear operational value for non-technical users. You will collaborate closely with sales, support, and customer success teams to remove friction and accelerate time-to-value. This position is ideal for someone who enjoys ownership, customer interaction, and delivering measurable business impact from day one.

• Manage the full onboarding lifecycle for restaurant partners, from initial setup through to successful go-live.
• Deliver consultative configuration of software tools based on each restaurant’s operational needs and guest flow.
• Conduct remote training sessions for restaurant staff, ensuring effective adoption of platform features and workflows.
• Coordinate technical implementation tasks, including integrations and third-party setup support.
• Manage a high-volume onboarding pipeline while maintaining strong quality and speed standards.
• Collaborate cross-functionally with Sales, Support, Billing, and Customer Success teams to resolve implementation challenges.
• Use AI-enabled tools and automation to streamline onboarding tasks and improve efficiency.
• Identify process improvement opportunities and contribute to the evolution of onboarding best practices.

• 4–5 years of experience in customer onboarding, implementation, customer success, hospitality operations, or SaaS support roles.
• Experience delivering training or onboarding sessions for non-technical users on digital or software platforms.
• Strong communication and presentation skills, with confidence in remote, customer-facing interactions.
• Ability to manage multiple projects simultaneously in a structured and deadline-driven environment.
• Familiarity with CRM or collaboration tools such as Salesforce, Zoom, or similar platforms.
• Experience working in hospitality or restaurant operations is a strong advantage.
• Exposure to SaaS implementation, POS systems, or web-based integrations is a plus.
• Comfortable using AI tools or automation solutions to improve productivity and workflow efficiency.
• Strong problem-solving mindset with a consultative, customer-first approach.

• Competitive salary with bonus eligibility.
• Comprehensive health, dental, vision, life, and disability insurance coverage.
• Generous paid time off, including vacation, holidays, birthday leave, and sick leave.
• Remote work flexibility with occasional global collaboration requirements.
• Paid parental leave and volunteer time off.
• Mental health and wellness support, including therapy sessions and wellness subscriptions.
• Learning and development budget with access to training platforms and career growth programs.
• Employee discounts and additional lifestyle perks.
• Annual company-wide recharge week for full rest and recovery.