Emergency Financial Specialist in Plymouth, Minnesota at Interfaith Outreach and Community Partners

IOCP is searching for its next Emergency Financial Specialist. Please read on below for more information about this position and how you can apply!

Why us?

• Star Tribune Top Workplace 2023 – 2026!
• Full-time, benefits eligible
• Medical, Dental, Vision, Life Insurance, Long Term Disability, FSA, HSA, 401(k), Employee Assistance Program
• Nine paid holidays
• Generous PTO (starting at 21 days annually)
• Hybrid work environment
• Compensation: $54,000 - $56,000 annually

Why you?

• You are a leader. You are a follower. You are a doer.
• You are a great teammate; you love working with people in a team environment.
• You are optimistic, fun, and energetic.
• You are flexible and organized.
• You are compassionate and a critical thinker.
• You want to be at IOCP. You want to be about our mission. You want to do this work with this team in this community.

What is the work?

Financial Assistance Processing

• Partner with Client Services staff to assess/process internal and external financial assistance
• Introduce clients to our emergency financial assistance services and guide them through the application process, including reviewing and establishing a monthly budget
• Assess eligibility for specialized funding
• Communicate daily with Accounting staff to ensure that financial assistance checks and payments are processed and queued correctly
• Ensure thorough, accurate, and timely client data is entered into the database system
• Provide information, referrals, advocacy, and general problem-solving support related to next steps
• Support management of financial assistance procedures, special funding streams, and partnerships with financial assistance programs outside of IOCP
• Support the development of financial literacy programming

Coordination Across IOCP Programs

• Help clients connect with basic needs and stability services as needed to support their involvement
• Work closely with Client Services staff to build familiarity with client situations and consult on internal referrals
• Support efforts to increase awareness of and engagement in available services
• Collaborate with program teams to strengthen client experience and service delivery
• Maintain awareness of changing community resources and service systems

Data Administration

• Document work and maintain records according to agency procedures
• Maintain client files with current information and relevant documentation
• Maintain data entry protocols related to database systems and support data quality efforts

About IOCP

We are a human service nonprofit that provides services in food, case management, emergency financial assistance, employment services, and childcare resources to those residing in our service area. Our clients and staff come from all walks of life! Inclusionary relationships are core to our role as an employer, service provider, partner, and community leader. We embrace diversity and are committed to promoting an inclusive environment across all types of difference.

Our work environment is client centered, values driven, team oriented, diverse, and focused on learning and professional development. We have a strong internal culture of collaboration and team support, and a deep commitment across staff to our mission and values. Supervisors are extremely supportive of self-care, will help you grow, and give you a platform to do amazing work. Our team is tight knit, supportive and has fun together! Learn more about us here: https://iocp.org/.

Apply

Think you’d be a great fit for our team? Please complete our application, including submission of a resume. Candidates are considered as submissions arrive. Position is open until filled.

Minimum

• Bachelor’s degree
• 2 years of case management/human services experience working in a human working with individuals and families
• Understanding of the needs and experiences of families with low income
• Familiarity with the basic financial literacy principles
• Understanding of the role of equity and inclusion in a human services setting and an ability to work effectively in a diverse setting
• Exceptional computer skills
• Ability to maintain a steady, calm approach to work during busy times
• Good de-escalation skills
• Strong interpersonal, verbal and written communication skills
• Ability to maintain professional boundaries
• Ability to excel in a team environment
• Ability to work effectively in a diverse setting
• Flexibility
• Commitment to the mission and vision of Interfaith Outreach

Preferred

• BSW and 5 years of experience providing case management services to individuals and families
• Social Work license
• Bilingual in English and Spanish, Somali or Russian
• Knowledge of the social service network in west suburban communities