Fraud Specialist in Elk River, Minnesota at The Bank of Elk River

At The Bank of Elk River, we believe in the following core values:

We put people first: Our customers, co-workers, and communities inspire us every day. We are dedicated to your success and believe that by building strong relationships, empowering our team to make decisions, and developing genuine connections, we all succeed.We build trust: Since 1885, trust has been the foundation of our business. Our unwavering commitment to integrity, honesty, and respect guides us today. You can count on us now and in the future.We pursue excellence: We embrace a culture of innovative thinking and continuous learning. We leverage diverse perspectives through communication and collaboration to deliver relevant progressive solutions that exceed expectations.We strengthen communities: We are driven to make a positive and lasting impact. By investing financial resources, sharing our expertise, and devoting our time, we strengthen the communities we serve.

SUMMARY

The Fraud Specialist will focus on detecting and preventing fraud-related activity to minimize losses to the bank and enhance relationships with customers. Will work closely with the operations and compliance departments on a pro-active strategy of fraud detection, protecting both the bank and customers. This position will perform a variety of complex and specialized tasks associated with identifying suspected deposit fraud, payments fraud, and other potential fraud related transactions. Perform detailed examinations and investigations on depository relationships and transactions to confirm or disprove potential fraud related transactions and related activity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs daily operational processes that include processing and monitoring overdrafts, reviewing fraud suspects in the BSA/AML compliance system, performing reviews of OFAC and 314a matches, and other fraud related monitoring.Responsible for investigating, containing, and collecting on fraud that the bank or customers encounter. Work with law enforcement agencies regarding fraudulent activity including the prosecution of fraudsters. Provides investigative support to the operations department for fraud related to debit cards and other deposit account fraud activity. Obtains documentary evidence to support confirmed fraud, proactively reviews a variety of fraud logs and reports to support or disprove evidence of fraud activities. Executes on resolving fraud disputes and resolutions including account closings, charge offs, and bank losses.Performs, monitors, and reports on collection activities including Bullseye updates, ChexSystems reporting, monitoring overdrawn accounts, and sending customer letters.Implement processes, procedures, and monitoring activity to help prevent fraud. Works in collaboration with the operations team and compliance team. Prepares management and board reports on fraud activity.Provides exceptional customer service to internal and external customers. Responds accurately and professionally to all internal customer requests and inquiries received and assesses the urgency of the situation to resolve problems in a timely and accurate manner.Regular, reliable attendance is required.

EDUCATION/EXPERIENCE

High school diploma or general education degree (GED) preferred and minimum of 5 years job related experience. Jack Henry systems experience including core systems, auxiliary fraud systems and report writing software preferred.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and use computer for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Full-time Benefits

High-Deductible Health Plan on the 1st of the month following hire dateHealth Savings Account on the 1st of the month following hireFlexible Spending Accounts on the 1st of the month following hireDental Insurance on the 1st of the month following hire dateVision Insurance on the 1st of the month following hireCompany paid life insurance on your date of hireSupplemental life and AD&D insurance available on your date of hireShort-term disability insurance paid for by TBERLong-term disability insurance paid for by TBEREmployee Assistance ProgramWell-Being programLong-term care insurancePet InsuranceEmployee Stock Ownership Plan (ESOP) after 6 months of service401(k) Safe Harbor match up to 4% on the 1st of the month after 6 months of serviceAccount fees waived and discounts on loans at The Bank of Elk RiverDiscounts through Wellmark Blue365, LifeMart, Carhartt, and Microsoft OfficeGym Membership/Fitness quarterly reimbursement up to $25 each monthCompany picnic, Christmas party, and employee appreciation eventsCasual dress days