Student Loan Specialist in Philadelphia, Pennsylvania at PHILADELPHIA TECHNICIAN TRAINING INSTITUTE

Philadelphia Technician Training Institute (PTTI) is seeking an energetic, motivated, and results-driven Student Loan Consolidation & Default Management Specialist to assist prospective and current students with navigating federal student loan consolidation, repayment options, forbearance, and default resolution.

The ideal candidate will have excellent communication skills, strong telephone and customer service experience, and the ability to work in a fast-paced, high-volume calling environment. This position requires someone who is persistent, organized, detail-oriented, and passionate about helping students overcome financial barriers to education.

Key Responsibilities

1. Make a high volume of outbound calls and respond to incoming calls from prospective and current students regarding student loan status, consolidation, and repayment options.
2. Assist students with federal student loan consolidation applications, affordable repayment plan options, forbearance, and deferment requests.
3. Work with students whose loans are delinquent, approaching default, or currently in default to identify available resolution options.
4. Communicate directly with federal student loan servicers and other authorized loan representatives to obtain information, verify loan statuses, and assist with resolving outstanding issues.
5. Guide eligible students through the loan consolidation process and provide consistent follow-up until completion.
6. Explain available repayment options, including income-driven repayment plans, and assist students with navigating application requirements.
7. Maintain accurate records of student communication, loan statuses, application progress, and follow-up activities.
8. Collect, review, and process required documentation while ensuring accuracy and confidentiality.
9. Collaborate with the Financial Aid, Admissions, and Student Services departments to assist students with resolving loan-related enrollment barriers.
10. Meet departmental productivity goals, maintain consistent follow-up, and provide exceptional student service.

Qualifications

1. Previous call center, telemarketing, or high-volume outbound calling experience strongly preferred.
2. Energetic, outgoing, confident, and professional telephone presence is essential.
3. Experience with student loan consolidation, loan servicing, repayment assistance, collections, or default management preferred.
4. Previous financial aid experience is a plus.
5. Knowledge of federal student loan programs, FAFSA, loan servicers, and repayment procedures is beneficial but not required.
6. Strong communication, customer service, problem-solving, and organizational skills.
7. Ability to handle difficult conversations, explain financial information clearly, and maintain a positive attitude.
8. Comfortable working in a fast-paced environment with daily calling and productivity expectations.
9. Strong attention to detail and ability to manage multiple student accounts and follow-up deadlines.
10. Basic computer proficiency and experience using databases, spreadsheets, or customer relationship management (CRM) systems.

Ideal Candidate

We are looking for someone who is high-energy, personable, persuasive, and comfortable spending a significant portion of the workday on the phone. Candidates should be self-motivated, persistent with follow-ups, and capable of building rapport with students while helping them navigate complex student loan situations.

Candidates with call center, student loan servicing, debt resolution, collections, or financial aid experience are strongly encouraged to apply.

HOURS- Full time & Part-Time