Key Account Manager in Wyomissing, Pennsylvania at SFS Group USA, Inc.
Job Description
Position Summary: As a Key Account Manager, you'll play a pivotal role in driving the growth and success of some of the most important customer relationships for SFS Group USA. This is more than a sales position. It is an opportunity to become a strategic business partner who influences customer success, market growth, and business innovation.
For 55 years SFS has been America’s partner of choice, supplying over 26 billion fasteners to commercial construction projects. This role offers a competitive starting salary and a generous benefit package including profit sharing, company 401(k) contribution, health/dental/vision insurance offerings, a tuition reimbursement program and other valuable benefits!
Principal duties
• Grow business with existing key accounts by developing strategic account plans, mapping growth opportunities, and actively pursuing cross- and upselling potential.
• Proactively build relationships at multiple levels within the customer’s organization, ensuring SFS is positioned as a strategic partner—not just a supplier.
• Collaborate internally with marketing, logistics, finance, and product development to co-create customer-specific solutions and accelerate project execution.
• Lead negotiations on contracts, pricing, and service levels with a focus on securing long-term, profitable growth.
• Act as the voice of the customer within SFS, sharing insights on market trends, competitive activity, and customer feedback to shape business strategies.
• Monitor and improve account performance by analyzing sales data, identifying growth levers, and implementing action plans.
• Drive innovation and new business initiatives within accounts, working with internal teams to introduce new products, digital solutions, and process improvements.
• Communicate progress through utilizing CRM, regular account reviews, reporting on growth KPIs, pipeline status, and forecast accuracy to leadership and stakeholders.
• Champion continuous improvement in the customer journey, ensuring efficiency, responsiveness, and excellence in service delivery.
Position Requirements
• Bachelor's Degree from an accredited university in, Construction Management, Business, or other relevant field strongly preferred
• Minimum of 3- 5 years of experience in sales/business development, ideally in building envelope, roofing, or wall construction and/or related materials.
• Minimum of 2 years of experience working directly with contractors, General Contractors, architects, and distributors, strongly desired
• Understanding of channel sales value as well as market vs. distributor pricing models.
• Excellent organizational and communication skills; ability to work independently, covering a large geographical area with minimal supervision
• Able to successfully pass DMV, pre-employment drug screen, and background check required
• Valid, state issued driver's license required
• Ability to travel 25 up to 50% of the time nationally, sometimes requiring overnight stays required
Benefits:
- Competitive salary with annual incentive/bonus plan.
- Company vehicle, phone, and laptop
- Excellent health, dental, vision, and life-insurance benefits; 401k with company match in addition to corporate profit sharing.
Our employees are the driving force behind our successful and dynamically growing company. Join the SFS team and shape the future with us!
SFS Group USA, Inc is an Equal Opportunity Employer.
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