Scheduling Associate at LIFE Pittsburgh – Pittsburgh, Pennsylvania

About LIFE Pittsburgh

LIFE Pittsburgh, a growing nonprofit organization with approximately 400 employees, is a community-based alternative to nursing home care and assisted living. Through the LIFE Pittsburgh program, frail older adults can remain in their own home and receive a coordinated plan of care that enables them to maintain their independence and enjoy a safe and active life in the community. Our health teams of geriatric physicians and nurse practitioners, nurses, social workers, rehabilitation specialists and other health care professionals assess our Participants' needs and desires, plan and approve services with them and their family or caregiver, monitor for changes and provide timely interventions. Primary care and community services are provided through our Day Health Centers and through our in-home program according to an individual Participant's needs.

What We Offer

Rich Benefits Package including Medical, Dental, and Vision

401(k) with Company Match, vested immediately.

Life Insurance

Want to further your education? We offer Tuition Reimbursement!

Paid Time Off – Grows every pay period and rolls over into new year!

SCHEDULING ASSOCIATE

At LIFE Pittsburgh, our goal is simple: help older adults stay where they feel safest and happiest—at home. the Scheduling Associate plays a critical role in making this mission a reality by ensuring timely, consistent, and coordinated homecare services for the Participants we serve.

This position is responsible for managing the daily homecare scheduling process—coordinating staff assignments, entering visit data, customer service communication, and maintaining accurate schedules to ensure high-quality care. The Scheduling Associate works collaboratively with internal teams to optimize staff utilization and meet the individualized needs of our Participants.

This role requires excellent organization, attention to detail, work well within a team environment, excellent phone and customer service skills, and the ability to adapt in a fast-paced environment. The ideal candidate has prior experience with scheduling in a healthcare or homecare setting or experience in a high-volume phone and customer focused environment. Must be passionate about supporting older adults with consistency and care.

Key Responsibilities

• Coordinate, revise, and maintain homecare schedules to ensure seamless delivery of services
• Assign LIFE Pittsburgh staff efficiently and appropriately to meet Participant needs while demonstrating professional and timely communication via phone, text, email.
• Enter visit data into scheduling systems and maintain accurate, up-to-date information
• Collaborate with the Clinical Community Care Manager and other staff to report scheduling details as needed
• Provide on-call scheduling support
• Shifts include rotating weekend schedule
• Utilize Microsoft Excel and/or scheduling software to manage and track assignments, comfortable with learning new software systems and adapting to change
• Support internal staffing efforts with a focus on quality and continuity of care

Shift

40 hour work week plus rotating weekend and holiday coverage. Shift to be scheduled between 6am and 6pm

Must be available for occasional on-call

Qualifications

• High School Diploma or GED required
• 1–2 years of relevant experience in scheduling, preferably in a healthcare or homecare setting or experience in a high-volume phone and customer focused environment
• Familiarity with homecare operations and staff/patient scheduling preferred
• Proficiency in Microsoft Excel; experience with scheduling software strongly preferred
• Excellent organizational skills and keen attention to detail.
• Strong communication and problem-solving abilities independent and as a team
• Provide on-call scheduling support
• Shifts include rotating weekend schedules

Salary range

$20.25 - $25.31 per hour, commensurate with experience and qualifications.

LIFE Pittsburgh also offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.