Team Lead, Solutions Engineering (Post-Sales) in Canada Creek, Nova Scotia at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Team Lead, Solutions Engineering (Post-Sales) in Canada.

This role combines technical leadership and hands-on customer engagement in a fast-paced SaaS environment focused on ecommerce performance and conversion optimization. You will lead a team of post-sales Solutions Engineers while acting as a senior individual contributor on strategic enterprise accounts. The position plays a key role in ensuring customers successfully adopt the platform, resolve technical issues, and realize measurable business value. You will collaborate closely with Customer Success, Product, and Engineering teams to shape customer strategy and improve product adoption at scale. As a player-coach, you will balance coaching responsibilities with direct involvement in complex technical investigations. This is a high-impact role where your work directly influences customer retention, revenue growth, and overall product success in a data-driven environment.

In this role, you will be responsible for both team leadership and direct customer impact, ensuring technical success across key accounts.

• Coach, mentor, and develop a team of Solutions Engineers through regular 1:1s, feedback sessions, and structured career development planning, while supporting hiring and onboarding as the team scales.
• Own team performance by tracking key KPIs such as adoption, retention, and resolution metrics, and partnering with leadership on goal setting, reviews, and improvement plans.
• Act as a senior technical lead on strategic accounts, directly managing complex customer relationships, troubleshooting issues, and guiding technical solutions that drive value.
• Identify and mitigate churn risk by working with the team to detect at-risk accounts early and developing proactive retention strategies.
• Collaborate cross-functionally with Customer Success, Product, and Engineering teams to align on customer needs, product feedback, and release readiness.
• Maintain strong technical expertise in web technologies and the product ecosystem to confidently lead customer discussions and support technical decision-making.

You bring a strong blend of technical expertise, customer-facing experience, and leadership capability in a SaaS or similar environment.

• 5+ years of experience in Solutions Engineering, Solutions Consulting, or Technical Customer Success roles, ideally within SaaS.
• Proven experience mentoring or leading engineers, with a passion for coaching and developing high-performing technical teams.
• Strong technical background in JavaScript, browser developer tools, and front-end debugging, with the ability to engage deeply in technical discussions.
• Excellent communication skills, with the ability to simplify complex technical concepts for both technical and non-technical audiences.
• Strong customer focus with an understanding of how technical adoption drives retention, expansion, and revenue outcomes.
• Highly organized and capable of balancing hands-on technical work with leadership responsibilities in a player-coach model.
• Comfort using AI tools to improve productivity, streamline workflows, and enhance output quality.

Preferred experience:

• Exposure to ecommerce platforms such as Shopify, Salesforce Commerce Cloud, Magento, or BigCommerce.
• Familiarity with session replay, error monitoring, RUM, APM, or experience analytics tools.
• Experience supporting renewals, expansion, or revenue retention metrics in a post-sales context.
• Understanding of Customer Success KPIs such as gross/net revenue retention and adoption metrics.
• Experience contributing to or scaling a Solutions Engineering function in a high-growth SaaS company.

• Competitive compensation package including base salary, performance bonuses, equity, and benefits aligned with market benchmarks.
• Unlimited time off policy with a minimum annual time-off requirement and company-wide holiday shutdown period.
• Flexible working model allowing you to choose working hours that best fit your lifestyle.
• Full benefits coverage available from day one of employment.
• Regular social events, team activities, and company-wide engagement initiatives to foster connection and culture.
• Equity participation in a high-growth company environment with strong long-term potential.
• Annual compensation reviews to ensure alignment with market trends and performance.