Office Coordinator in Exton, Pennsylvania at TruBlue Home Service Ally

Serving Paoli, Berwyn, Devon, Exton, Malvern, West Chester, and surrounding Chester County communities.About TruBlue of East Chester CountyTruBlue Home Service Ally is a national franchise with 150+ locations providing trusted handyman repairs, home safety upgrades, and maintenance services — helping seniors age in place and supporting busy families. We are a new franchise launching in Chester County, PA on June 15, 2026, and we're building our team from the ground up.

This is a ground-floor opportunity. You won't find a fully built playbook here — you'll help write it. The right person for this role thrives with autonomy, takes ownership without being asked, and is energized by being part of something being built from scratch. If you want a role where your work directly shapes how a business operates and grows, this is it.About the RoleAs our Office Coordinator, you'll be the operational hub of our business — managing customer communication, scheduling, and day-to-day coordination that keeps our team running smoothly. You will start primarily remotely, with one to two in-person team meetups per week at our Chester County coworking space.

As the business grows, this role will transition to a full-time in-office position — we expect to have our own dedicated Chester County office within 8–12 months. Candidates should be comfortable with and enthusiastic about that progression.What You'll Do

• Handle inbound customer inquiries via phone, text, and email
• Schedule estimates and jobs using HousecallPro (field service management platform)
• Coordinate crew scheduling based on staffing availability and job requirements
• Track hours worked by technicians per job
• Track job-related purchases and materials
• Assist with invoicing upon project completion
• Manage inventory of marketing and literature materials
• Support social media (Facebook, Nextdoor) and customer email communications
• Relay communications between clients, field staff, and management
• Assist estimators with material research and pricing

Who You Are

• Self-starter who owns your responsibilities without waiting to be told
• Thrives in a startup environment — comfortable with ambiguity and building processes as you go
• Strong communicator with customers across all backgrounds and age groups
• Organized and detail-oriented, especially when juggling multiple schedules
• Proficient in Microsoft Office (Word, Excel) and comfortable learning CRM platforms — HousecallPro experience is a plus
• Familiar with Facebook and Nextdoor for community-level outreach
• Understands basic business operations — scheduling efficiency, profitability, and customer satisfaction
• Adapts quickly when plans change — last-minute cancellations and shifting priorities are part of the job
• Spanish-speaking is a strong plus
• Valid driver's license and reliable transportation required
• Must be legally authorized to work in the U.S.

What We Offer

• $18–$20 per hour, commensurate with experience — with growth opportunity tied to business performance
• Hybrid/remote to start — transitioning to full in-office as we open our own Chester County office (expected 8–12 months)
• Flexible scheduling
• 6 paid holidays (after 6-month anniversary)
• Paid vacation (after 6-month anniversary)
• TruBlue branded gear
• A direct path to grow with the business as we expand

Our ValuesFAMILY · INTEGRITY · TRUST · QUALITY
We're a team that shows up for each other and for the customers we serve. You'll have direct access to leadership and a real voice in how things are done.

We are actively interviewing — June 15 start date. Apply today.