Senior Systems Administrator in Richmond, Virginia at New Horizon Bank-National Association

At New Horizon, we're building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better—for our clients and for each other. This isn't a place for red tape; it's a place for builders.

From product design to client experience to operations, we're constantly pushing for sharper thinking and smarter solutions. Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences.

If you're energized by momentum, motivated by results, and excited to help build the future of banking, you'll feel right at home here.

The Senior Systems Administrator serves as the Bank's primary hands-on technology leader, responsible for the administration, security, reliability, and continuous improvement of the Bank's technology infrastructure.

This is not a help desk position, nor is it a purely managerial role. The successful candidate will be expected to personally administer systems, troubleshoot complex issues, lead technology projects, coordinate vendors, support cybersecurity initiatives, and help ensure the Bank's technology environment remains secure, scalable, and compliant.

The ideal candidate is equally comfortable discussing technology strategy with executive leadership, supporting an OCC examination, configuring Microsoft 365 security policies, or troubleshooting a network issue.

This role is expected to become a key member of the Bank's leadership team and will play a significant role in shaping the future of technology at New Horizon Bank.

Infrastructure Administration

• Administer and support Windows Server environments, Microsoft 365, Active Directory, Azure services, network infrastructure, and end-user devices.
• Manage user accounts, permissions, access controls, and identity management processes.
• Monitor system performance, availability, and capacity planning across the Bank's technology environment.
• Deploy system upgrades, patches, and technology enhancements.
• Maintain hardware, software, telecommunications, and technology asset inventories.

Technical Leadership

• Serve as the primary escalation point for complex technical issues.
• Lead troubleshooting efforts involving servers, workstations, networking, cybersecurity, and cloud services.
• Develop and maintain technology standards, documentation, and operational procedures.
• Identify opportunities to improve efficiency, automation, security, and reliability across the organization.
• Assist in evaluating new technologies and recommending solutions that support the Bank's growth strategy.

Cybersecurity & Risk Management

• Support cybersecurity initiatives, including endpoint protection, vulnerability remediation, access reviews, security monitoring, and incident response.
• Coordinate penetration testing, vulnerability assessments, and remediation efforts.
• Assist in maintaining the Bank's information security program.
• Support disaster recovery planning, business continuity testing, and backup validation activities.
• Participate in security awareness training initiatives.

Regulatory & Audit Support

• Assist with OCC examinations, internal audits, external audits, and regulatory reviews.
• Maintain technology documentation necessary to support regulatory compliance.
• Assist with remediation efforts related to audit findings, cybersecurity assessments, and regulatory recommendations.
• Support vendor due diligence and technology risk management activities.

Vendor & Project Management

• Coordinate with technology vendors, managed service providers, telecommunications providers, and software partners.
• Lead and participate in technology implementation projects.
• Manage project timelines, vendor deliverables, and technology-related initiatives.
• Assist management in developing technology budgets and capital planning initiatives.

Required Knowledge, Skills, and Abilities

• Strong knowledge of Microsoft 365, Azure, Active Directory, Windows Server, virtualization platforms, networking, and cybersecurity best practices.
• Experience managing enterprise infrastructure in a regulated environment.
• Strong understanding of information security controls, disaster recovery, and business continuity planning.
• Familiarity with FFIEC guidance, banking technology requirements, and regulatory expectations.
• Demonstrated ability to troubleshoot and resolve complex technical issues independently.
• Strong project management and vendor management skills.
• Excellent communication skills with the ability to translate technical concepts into business language.
• Ability to prioritize multiple projects in a fast-paced environment.
• High degree of ownership, accountability, and initiative.

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field preferred.
• Minimum of 5 years of progressively responsible experience in systems administration, infrastructure engineering, or enterprise IT operations.
• Experience within a bank, credit union, financial services company, healthcare organization, or other regulated industry preferred.

Relevant certifications such as Microsoft, Azure, CISSP, Security+, Network+, VMware, or similar certifications are a plus.