Business Operations Specialist in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Operations Specialist based in United States.

This role provides the opportunity to support and improve critical business operations within a fast-moving payments environment.
You will analyze transaction data, optimize workflows, and help ensure accurate, efficient merchant service processes.
Working across operations, finance, and technology teams, you will play a key role in resolving complex issues and improving customer experiences.
The position combines analytical problem-solving, process management, and operational expertise to drive measurable improvements.
You will contribute to onboarding initiatives, reconciliation activities, and strategic projects that strengthen daily business performance.
This remote opportunity is ideal for a detail-oriented professional who enjoys improving processes and turning data insights into action.

The Business Operations Specialist is responsible for supporting merchant services operations through data analysis, reconciliation management, process optimization, and cross-functional collaboration. This role requires strong attention to detail, independent problem-solving skills, and the ability to improve operational workflows while maintaining accuracy and compliance.

• Lead and perform detailed reconciliations of merchant services activity, including deposits, fees, refunds, and chargebacks.
• Analyze transaction trends, investigate discrepancies, and identify root causes using multiple data sources such as processor reports, banking activity, and internal systems.
• Manage merchant onboarding processes by ensuring accuracy, completeness, and adherence to operational standards.
• Identify opportunities to streamline onboarding workflows and improve overall merchant experience.
• Partner with finance, operations, and technology teams to resolve issues and enhance payment-related processes.
• Analyze transaction data and prepare insights that support operational decision-making and continuous improvement.
• Serve as a subject matter resource for questions related to merchant activity, funding, and account operations.
• Evaluate existing workflows and recommend improvements that increase efficiency, scalability, and accuracy.
• Create and maintain standard operating procedures, documentation, and operational best practices.
• Support strategic initiatives and projects related to payment operations and infrastructure improvements.

The ideal candidate has experience in payments, merchant services, banking operations, or related fields, with strong analytical abilities and a proactive approach to solving operational challenges.

• Bachelor’s degree in business, accounting, finance, or a related field preferred; equivalent professional experience may be considered.
• 2–4 years of experience in merchant services, payment operations, banking operations, reconciliations, or a similar field.
• Hands-on experience working with payment platforms and merchant processing systems.
• Experience performing reconciliations, researching exceptions, and resolving transaction discrepancies.
• Knowledge of chargebacks, payment processing, deposits, refunds, POS systems, ERP platforms, or financial systems is a plus.
• Strong attention to detail with the ability to maintain accuracy in complex operational processes.
• Ability to analyze reports, identify trends, and translate findings into actionable recommendations.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Process improvement mindset with adaptability and willingness to learn new systems and workflows.
• Understanding of merchant processing, card payments, deposits, refunds, and chargeback processes.

• Remote work opportunity within the United States.
• Competitive compensation package based on experience and qualifications.
• Opportunities to contribute to meaningful operational improvements and business initiatives.
• Collaborative work environment with cross-functional teams.
• Professional growth opportunities within a dynamic organization.
• Supportive culture focused on innovation, accuracy, and continuous improvement.