Housekeeping Inspector in Buffalo, New York at Uniland Development Company

• Provides feedback to housekeeping staff on cleaning quality and opportunities for improvement.
• Supports onboarding by assisting with new team member orientation on brand standards and room readiness.
• Re-inspects rooms after corrective action is needed.
• Provides feedback to the Executive Housekeeper on staff performance or operational concerns.

• Greets guests politely and professionally when encountered.
• Responds to guest inquiries about service or amenities and directs guests to appropriate departments as needed.

• Supports other departments as needed
• Assists front of house staff or other departments upon request.
• Keeps track of daily rooms cleaned for CPOR purposes.
• Attempts to communicate with guests in guest’s native language, if applicable.
• Reports maintenance deficiencies, safety hazards, accidents, or injuries.
• Follows Personal Protective Equipment (PPE) requirements, and report any defective, damaged, or lost PPE including equipment that does not fit properly to management.
• Follows all safety procedures and be able to recognize and act in emergency situations.

• High School Degree or equivalent required.
• 1-2 years of supervisory experience in hotel housekeeping preferred.
• 4 or more years of hotel housekeeping experience preferred.

• Ability to read, write, listen, and communicate and effectively in English. Spanish fluency a plus.
• Strong interpersonal skills and customer service orientation, with an ability and willingness to effectively communicate with employees and guests.
• Strong knowledge of hotel housekeeping and room inspection procedures.
• Ability to follow and enforce all hotel standards, including safety procedures and standards.
• Excellent knowledge of company policies and procedures, and the ability and willingness to ensure that company policies and procedures are consistently followed by all team members.
• Ability to temporarily replace a staff member and clean rooms or other hotel areas when necessary.
• Ability to read and verify room numbers and assignment sheets
• Ability to move and operate large objects such as carts, vacuum cleaners, furniture, bags of linens and inventory.
• Ability to walk, inspect, and work across multiple guest room floors.
• Ability to arrive to work on time when scheduled.
• Ability to effectively use hotel software systems and reporting tools
• Ability to operate in a 7-day per week, 24-hour per day business setting.

• Constant standing, walking, and inspecting rooms
• Constant near and far vision.
• Constant speaking and hearing required.
• Frequent climbing stairs, standing and walking, grasping with hands and arms.
• Occasional lifting and carrying up to 50+ lbs., pushing and pulling occasional up to 80+ lbs.
• Occasional sitting, crouching, bending, stooping, reaching.
• Occasional exposure to cleaning chemicals.

No immigration or work visa sponsorship will be provided for this position.

Uniland Hospitality is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.