Help Desk Technician III in Hanover, Maryland at General Dynamics Information Technology

USA MD Hanover - 7491 Connelley Dr (MDC147)
Full time
RQ220400
Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
None

Job Family:
Technical Support Services

Job Qualifications:

Skills:
Help Desk Support, Microsoft Windows Server, Remote Support
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
No

Job Description:

HELP DESK TECHNICIAN III

The Help Desk Technician III provides telephone and in-person support to users. This position shall be on-site and will be primarily responsible to proactively monitor systems, respond to problems, providing first tier troubleshooting and utilize the State's trouble ticketing system. This position will be the point of contact between the users, software development staff and the Project Team for all applications and infrastructure developed under this Contract or predecessors. This position shall act at the direction of the Project Team to perform system maintenance, security patching, system monitoring, equipment installation, and inventory tasks. Monitor different platforms, such as Windows, Linux, VMware, SQL Servers, and SolarWinds

Education: This position requires an Associate degree with (3+) years of equivalent experience in a related.

General Experience: The proposed candidate must have at least 3+ years of experience in business IT environments, with emphasis on PC hardware and applications.

Required Skills:

• Prior experience in Help Desk Support
• After hours on-call support
• Desktop support
• Windows 11 & Windows Server 2022 experience
• VMware
• Maximo Help Desk
• Orion SolarWinds
• This individual must show demonstrated ability to communicate orally and in writing and to have a positive customer service attitude.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $53,310 - $71,300. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Hybrid

Work Location:
USA MD Hanover

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About Us

Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. For more information about GDIT's Privacy Policy, click here: