Referral Coordinator - Ophthalmology in Saint Louis, Missouri at Ideal Eye Surgery LLC

Job Description: Referral Coordinator

Location: Remote (Illinois or Missouri Based)

Type: Full-Time

About Us:

At Ideal Eye Surgery, we embrace the evolution of eye care by leveraging cutting-edge technology and innovative surgical techniques. Departing from an era of the traditional, one-size-fits-all approach, we tailor our treatments to suit your unique needs.

In a landscape where many ophthalmology practices adhere to outdated methods, we are committed to investing time and expertise to uncover your ideal solution. Our dedicated team of experienced doctors prioritizes fostering strong collaborative partnerships with your primary eye care doctor, allowing them to continue the long-term care of your eyes. That enables us to provide you with an enlightening initial evaluation and opportunities for informed discussions that will guide you toward the best surgical decision.

Ideal Eye Surgery is a rapidly growing, privately-owned ophthalmology practice committed to delivering exceptional eye care. We believe that our team is our greatest asset, and we are seeking a Patient Experience Coordinator to lead our efforts in optimizing every aspect of patient interaction.

Position Overview:

The Referral Coordinator is responsible for managing all incoming and outgoing patient referrals. This includes timely processing of referrals, scheduling referred patients, ensuring communication with referring providers, and tracking referral completion. This role is essential for ensuring an excellent experience for both patients and referring doctors.

Key Responsibilities:

• Receive and process all inbound and outbound referrals via fax, email, phone, or electronic systems
• Contact referred patients promptly to schedule appointments
• Ensure complete and accurate documentation is obtained for referrals (e.g., notes, insurance, diagnostic results)
• Coordinate with physicians, technicians, and schedulers to accommodate urgent or priority referrals
• Surgery admin tasks related to scheduling post-operative appointments
• Maintain logs of referral volumes, appointment conversion, and outstanding cases
• Follow up on incomplete, delayed, or canceled referrals
• Work closely with the OD Liaison and marketing team to streamline referral workflows

Qualifications:

• High school diploma or equivalent (associate or bachelor's preferred)
• 2+ years experience in a medical office, preferably ophthalmology or optometry
• Strong customer service and communication skills
• Proficient in EMR/EHR systems (DrChrono or ModMed experience a plus)
• Excellent attention to detail, organizational and time management abilities

Preferred Skills:

• Understanding of medical terminology and insurance pre-authorization processes
• Familiarity with faxing and secure messaging platforms (e.g., Updox)
• Bilingual is a plus