Assistant Property Manager in Prospect Park, Pennsylvania at Friedman Realty Group

TITLE: Assistant Property Manager
STATUS: Full Time
REPORTS TO: Property Manager
FLSA STATUS: Non-Exempt (Hourly)

OVERVIEW

The Assistant Property Manager is responsible for supporting the Property Manager by effectively managing high-level and detailed tasks relating to the daily operations of the property and by providing excellent customer service. The Assistant Property Manager oversees the budget with an emphasis on accounts receivable, delinquency, lease renewals, eviction filings and rent payment processing. The Assistant Property Manager also assists with current and prospective resident interactions, conducting leasing tours, administrative duties, processing move-ins and move-outs, and handling the day-to-day operations in the absence of the Property Manager.

CORPORATE CULTURE AND THE OWNER’S STATEMENT FOR THE  APARTMENT COMPLEXES

The Corporate Culture and the Owner’s Statement are two sides of the same coin and therefore, they must be blended together, at all times.   Every FRG employee must know that the Owner’s Statement and the Corporate Culture are equally integral and crucial to the management team’s success.

At the beginning of each year and sometimes during the year the corporate office will address all employees with a statement outlining the strategic goals and mission of our properties, setting the direction for the months ahead. This communication serves to align all FRG employees with the Owner’s vision and foster a unified commitment to the success of the properties. FRG employees are expected to reflect the Corporate Culture and the Owner's Statement in their everyday actions while contributing to the overall success and well-being of the Company.

ABOUT YOU

YOU ARE COMMITTED TO GREAT SERVICE. You take pride in providing our residents with a safe, well-kept community, and you are ready to go above and beyond to make their day.

YOU ARE A MASTER COMMUNICATOR. You communicate expectations clearly and you make sure everyone is on the same page. You also understand that everyone communicates differently, and you’re able to tailor your approach to create a connection and foster relationships.

YOU ARE DETAILED ORIENTED.. Every detail counts. Whether you’re processing rent checks, entering vendor invoices, preparing lease agreements, or sending out lease renewals, you go about your work in a thorough and diligent manner with a keen focus on the details.

YOU ARE A TEAM PLAYER. You support and coach your team in their daily tasks and you’re always there to lend a helping hand.

ROLE RESPONSIBILITIES

The responsibilities listed below are not all-encompassing. Other related duties may be assigned.

1. Contributes to the curb appeal on a daily basis, ensuring a pristine community presentation including models, tour path, amenities, vacant ready apartments, leasing center and offices (where applicable)
2. Strives to meet or exceed Friedman Five Star Performance Metrics goals set on a weekly, monthly, and annual basis
3. Assists with monitoring all property vacancy weekly and monthly to make sure turns are being completed in accordance with company timelines and standards
4. Assists with monitoring all property open service orders weekly and monthly to make sure company standards are being met
5. Completes assigned marketing initiatives
6. Tours prospective residents, processes applications, follows up with leads
7. Completes required paperwork for applicants, move-ins and renewals
8. Accurately records lease charges and posts necessary adjustments to resident accounts
9. Reviews delinquency reports, assesses late charges and coordinates default proceedings
10. Assists in the investigation and resolution of resident complaints
11. Maintains professional and timely communications with residents and prospective residents
12. Assists in planning and attending resident functions and other resident retention programs
13. Ensures apartments are ready for new residents
14. Works as part of a team and assists team members as needed
15. Follows policies relating to but not limited to Fair Housing, OSHA, and Friedman Realty Group

QUALIFICATIONS

1. College Degree preferred and/or 3 years property management experience
2. Understanding of financial and accounting principles
3. Previous experience with marketing, sales activities and customer service
4. Computer proficiency including MS Office; experience with Yardi preferred
5. Ability to perform in a busy, changing, multi-tasking work environment
6. Willingness to maintain a flexible, 7 day a week schedule
7. Excellent communication skills and strong professionalism
8. Verbal, math and reasoning skills
9. Availability to work some Saturday office hours

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Primarily in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUIPMENT

Multi-line telephone, facsimile machine, copier, postage meter, calculator, computer, printer

This job description is meant to be an outline and is not intended to list all duties and responsibilities and is subject to change based upon the needs of the office, the property, or the company. My signature indicates that I have read, understand, and am capable and willing to perform the role responsibilities of this position.