People & Culture Specialist in Plano, Texas at North Texas Food Bank

PRIMARY PURPOSE: The People & Culture Specialist serves as the operational backbone of the People & Culture function, ensuring the accurate and efficient administration of HR programs, systems and processes across the employee lifecycle. This role manages HR operations including onboarding, HRIS administration, benefits support, workforce reporting, surveys, workers’ compensation, performance management administration, and compliance-related activities. The position plays a key role in maintaining data integrity, driving process improvement and delivering a positive employee experience.

MINIMUM QUALIFICATIONS:

Education:

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred; equivalent combination of education and experience considered

Experience:

• Three or more years of progressively responsible experience in human resources, HR operations, employee services, or a related field

• Experience with HRIS platforms, HR reporting, onboarding, benefits administration, or employee lifecycle processes preferred

• Experience with Paylocity or similar HRIS strongly preferred

Special Knowledge/Skills/Abilities:

• Strong knowledge of human resources principles, practices, and employment-related regulations

• High attention to detail with a focus on accuracy and follow-through

• Advanced organizational skills with the ability to manage multiple priorities and deadlines

• Demonstrated ability to analyze data, identify trends, and prepare reports for various audiences

• Strong written, verbal, and interpersonal communication skills

• Ability to handle confidential and sensitive information with professionalism and discretion

• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook

• Ability to leverage technology and AI-enabled tools to improve efficiency, analyze information, and support decision-making

• Strong customer-service orientation and commitment to providing responsive support to employees and leaders

PRINCIPLE DUTIES AND RESPONSIBILITIES:

HR Operations & Employee Lifecycle

• Maintain employee records, personnel files, and HRIS data to ensure accuracy, compliance, and data integrity

• Process employment verifications, employee status changes, and other HR transactions

• Coordinate onboarding activities including new hire paperwork, system setup, orientation logistics, and pre-employment requirements

• Lead new hire orientation and support employee offboarding activities

• Maintain HRIS position inventory and organizational records

Benefits, Compliance & People Programs

• Support benefits administration, leave administration, worker’s compensation, and compliance reporting activities

• Administer employee surveys including engagement, onboarding, post-training, and ad hoc feedback surveys

• Coordinate engagement initiatives and co-lead employee focus groups

• Administer the annual performance review process, including timelines, communications, training and system support

Workforce Analytics, Systems & Documentation

• Develop workforce reports, dashboards, analytics, and executive-ready presentations

• Analyze workforce trends and provide data insights to support decision-making

• Maintain and update job descriptions to ensure consistency, accuracy, and alignment with organizational standards

• Recommend process improvements and support handbook, policy, and HR systems administration

General

• Post job openings on company social media pages

• Maintain the People & Culture and Careers inboxes and provide responsive customer service

• Maintain confidentially and exercise sound judgement in all interactions

• Perform other duties and special projects as assigned

MENTAL DEMANDS:

• The person in this position needs to adapt well in the face of workplace stressors such as customer complaints, meeting deadlines, compliance offenses and competing priorities of reasonable or high significance to the successful function of the unit.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is occasionally required to stand, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth vision and the ability to adjust focus.

• Ability to regularly lift and/or move up to 15 pounds

ENVIRONMENTAL FACTORS:

• Moderate noise (i.e. business office with open floor plan with computers, phone, and printers, light traffic).

The mental and physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not necessarily an exhaustive list of all skills, duties, responsibilities, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, NTFB reserves the right to revise the job or to require other or different tasks be performed as assigned.

The North Texas Food Bank is an equal opportunity employer.