Patient Service Rep -University Internal Medicine and Integrative Health in Knoxville, Tennessee at University Physicians' Association

University Physicians Association is seeking qualified applicants for a full-time Patient Service Rep position at University Internal Medicine and Integrative Health (Located within the UT Medical Center). Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. This position will work closely with the physician to provide a seamless patient experience.

If you are looking for a career that offers a great culture to grow and learn while using your passion for patient care, we want you on our team! In addition to working for a company that is committed to being a great place to work for all team members, we also offer a great comprehensive benefit package that includes:

• Medical, Dental, and Vision Insurance
• 401(k) with company match and immediate vesting
• Short-term and Long-term disability
• Life insurance
• Critical Illness
• Flexible Spending Accounts
• Health Savings Account with Employer contribution
• PTO, Sick leave, Bereavement leave
• Employee Assistance Program
• Fitness Center

Job Responsibilities:

• Greet patients in friendly and timely manner
• Ensure that patients complete necessary forms required for the electronic health record and billing office
• Maintain patient demographic and insurance information; Collect payments
• Ensures good patient flow through practice by timely processing of patients as they arrive at front office
• Answer patient inquiries regarding patient registration information or billing questions
• Refers patient inquiries regarding medical care or treatment to the physician
• Schedules patients with appropriate physician
• Document scanning into electronic health record
• Other duties as assigned

What We’re Looking For

• Excellent multitasking, time management, and communication skills
• Strong attention to detail and organizational ability
• At least 6 months of experience in a medical office setting
• In addition to traditional clinical responsibilities, this role also includes a significant amount of office-based work. The ideal candidate will be comfortable supporting both patient care and administrative functions such as tracking metrics, managing documentation, and assisting with workflow coordination.