Concessions Manager in Burbank, California at TBI AIRPORT MANAGEMENT INC.

General Description

The Concessions Manager is responsible for managing the entire Airport Concessions program at the Hollywood Burbank Airport. Oversees all existing concessions agreements, including Food & Beverage, Retail, Distributed Antenna System (DAS) Wi-Fi, Advertising, and other concessions. Delivers established revenue targets and positions the Airport as a market leader through trendsetting concepts, premium offerings, technology modernization, and a customer-first strategy. Develops a strategy that reflects the Airport’s unique passenger mix, ensuring that concessions offerings meet the needs of diverse traveler profiles, while maintaining a consistently excellent customer experience.

Reports to: Director, Business & Properties

Status: Exempt

Schedule: 9/80 (every other Friday off)

General Description

The Concessions Manager is responsible for managing the entire Airport Concessions program at the Hollywood Burbank Airport. Oversees all existing concessions agreements, including Food & Beverage, Retail, Distributed Antenna System (DAS) Wi-Fi, Advertising, and other concessions. Delivers established revenue targets and positions the Airport as a market leader through trendsetting concepts, premium offerings, technology modernization, and a customer-first strategy. Develops a strategy that reflects the Airport’s unique passenger mix, ensuring that concessions offerings meet the needs of diverse traveler profiles, while maintaining a consistently excellent customer experience.

Essential Job Functions

Typical Tasks

• Provide daily oversight and management of the Airport’s four major concessionaires, including Food & Beverage, Retail, DAS Wi-Fi, and Advertising.
• Provide daily oversight and management of ancillary concessions, including ATMs, luggage carts, vending machines, and brochure displays.
• Conduct periodic auditing of concessions programs to ensure compliance with all contractual requirements, including pricing, branding, tenant improvements, and customer experience.
• Develop and maintain relationships with concessions personnel and other airport stakeholders.
• Coordinate with the Director of Business & Properties and Authority Legal Counsel regarding contract negotiations and enforcement.
• Collaborate with airport staff on special events and customer experience related programs.
• Perform other duties as assigned.

Minimum Qualifications

Employment Standards:

• Graduation from an accredited college or university with a bachelor’s degree in a related field (Business, Finance, Hospitality, Retail, Real Estate, Aviation) 5 years of related experience, and a minimum of 2 years of supervisory experience, or;
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position, such as those listed above.

License and Special Requirements:

• Possession of a valid California Driver’s license.
• Obtain and maintain security clearance as required by TSA regulations.

Supplemental Information

Knowledge of:

• Best practices in the management of a dynamic concessions program.
• Software systems related to property management.
• Budget development, revenue forecasting, and development of rates and charges.
• Computer hardware and software at an advanced level, including Microsoft Office and other complex programs.

Ability to:

• Interpret and enforce complex concessions contracts with varying terms on revenue guarantees, product pricing, and auditing requirements.
• Negotiate complex agreements with a variety of concessionaires with diverse requirements.
• Work in a fast-paced, dynamic environment to meet the expectations of the airport’s customer base.
• Communicate clearly, concisely, and effectively, both verbally and in writing, on complex topics of a general or technical nature.
• Make presentations to airport tenants, stakeholders, and at Airport Authority Commission meetings.
• Must be dependable, show initiative, be attentive to detail, and be able to make sound decisions with confidence.
• Prepare written reports, including complex and technical information.

Interested candidates may apply by clicking the link below and completing the online assessments:

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