Surveillance Operator - River Rock Casino Resort in Richmond, British Columbia at River Rock Casino Resort
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Job Description
At River Rock Casino Resort, one of British Columbia’s most iconic entertainment destinations, every guest interaction is an opportunity to create something memorable. Located in the heart of Richmond—just minutes from Vancouver International Airport, a short drive from downtown Vancouver, and directly connected to its own on‑site SkyTrain station (Bridgeport Station)—River Rock blends the energy of a world‑class casino with the comfort and sophistication of a full‑service waterfront resort.
As part of a team of over 950 dedicated employees, you’ll join a vibrant, guest‑focused community where hospitality, entertainment, and service excellence come together.
Ready to be part of the team that keeps the action running smoothly? Join the Surveillance Department at River Rock Casino Resort and begin a rewarding career behind the scenes.
You'll receive on-the-job training, mentorship from experienced team members, and the opportunity to develop skills in surveillance technology, observation, and incident reporting. If you have a sharp eye for detail, strong integrity, and enjoy working in a fast-paced environment where every shift is different, we'd love to hear from you.
Key Accountabilities
- Monitoring, documenting and reporting violations regarding large cash/cash equivalent transactions, exclude and self-excluded guests and unauthorized access
- Maintaining logs, recording daily reports; storing records for evidence purposes
- Monitoring and documenting and reporting on the condition of surveillance facilities and equipment
- Performing preventive maintenance on equipment
- Communicates effectively with all appropriate operational departments
- Ensures compliance with licensing laws, health & Safety and other statutory regulations
- Performs other duties as assigned or directed
The successful candidate will demonstrate the following qualifications
- Computer proficiency
- Demonstrated ability to maintain strict confidentiality and adhere to all procedures to maintain integrity and respect the privacy of clients, colleagues, regulators, and other visitors.
- Strong written and verbal communication skills, including adhering to reporting standards
- Keen eye for detail and meticulous, with the ability to focus on monitors for long periods of time
- Background experience in Criminology an asset
- Ability to work in a team environment
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- A willingness to learn, develop and achieve new skills for personal and professional development
- Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays. The hours of work will be based on operational and business needs.
Education and Requirements
- Post Secondary education in criminology or suitable combination of education and experience an asset
- Required to acquire and maintain a Gaming Worker registration through IGCO
- Responsible beverage service certification (BC- Serving It Right)
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office
- Minimum 1 year of experience in a surveillance or security field an asset;
- Gaming industry experience considered an asset
Work Environment Considerations
- Secure back-office environment, sitting for long periods of time, watching footage for long periods of time, non-traditional work hours
- This role requires a flexible schedule that adapts to the business needs of a busy operation; will have non-traditional work hours including evening, overnight, and weekend shifts.
Comprehensive Benefits
Eligible employees receive a competitive benefits package after completing probation and meeting the required hours threshold, including:
- Extended health and dental coverage
- Company pension plan with matching contributions
- Employee and family assistance programs
- Paid time off
Exclusive Staff Perks
Team members enjoy a variety of discounts across the resort, including:
- Dining discounts, including at Gordon Ramsay Steak
- Hotel discounts
Easy, Reliable Commuting
With direct access to Bridgeport SkyTrain Station, commuting is convenient whether you’re coming from Richmond, Vancouver, Burnaby, New Westminster, or Surrey.
River Rock Casino Resort is committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process.
We thank all applicants for their interest; however, only those selected for further consideration will be contacted.