DCI Police Certified Dispatcher in Charlotte, North Carolina at Professional Police Services Inc

Yearly Salary: $58,240

Introduction

Join our dynamic team as a DCI Police Dispatcher, where you will be at the heart of emergency communication and response. In this critical role, you will coordinate with law enforcement personnel to ensure the swift and efficient deployment of resources. Your quick thinking and calm demeanor will be essential in managing emergency situations, providing crucial support to officers, and ensuring public safety. Embrace the opportunity to make a meaningful impact in a fast-paced and rewarding environment.

Job Responsibilities:

- Receive and prioritize emergency and non-emergency calls from the public and law enforcement agencies.

- Dispatch appropriate police units and security guards to incidents and ensure timely response.

- Monitor and operate multiple communication systems, including radios, telephones, computer-aided dispatch (CAD) systems, and CCTV cameras.

- Maintain accurate records of all communications and dispatch activities.

- Provide real-time information and support to field officers, including background checks and warrant information.

- Coordinate with other emergency services and departments as necessary.

- Follow established protocols and procedures for handling various types of incidents.

- Perform regular checks of equipment and report any malfunctions or issues.

- Participate in ongoing training and professional development opportunities.

- Maintain composure and professionalism in high-stress situations.

- Ensure confidentiality and security of sensitive information.

- Provide support in crisis situations, including mass casualty incidents, natural disasters, and all other emergencies.

Benefits:

-Competitive Salary

-Comprehensive Medical, Vision, and Dental

-Paid time Off

-Employee Assistance Programs

-Wellness Programs

-Retirement Benefits

-Uniforms Provided

-Promotional Opportunities

-Professional Work Environment

Job Requirements:

- High school diploma or equivalent

-Pass NCDOJ Background Check

- Minimum of 2 years of experience in emergency dispatching

- Proficiency in operating computer-aided dispatch (CAD) systems

- Strong communication and active listening skills

- Ability to remain calm and focused under high-stress situations

- Excellent multitasking abilities and attention to detail

- Knowledge of local, state, and federal law enforcement protocols

- Ability to work various shifts, including nights, weekends, and holidays

- Strong problem-solving skills and ability to make quick decisions

- Valid driver's license and reliable transportation

- Successful completion Drug Screening

- Certification in CPR and emergency medical dispatch (EMD) preferred

Certifications Required:

-North Carolina Tele-Communicator Certification

-DCI Police Certified

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.