Field Supervisor San Jose in San Jose, California at ProGuard Security Services
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Job Description
• Ensure guards are properly trained, equipped, and briefed for their shifts.
• Provide ongoing coaching and performance evaluations.
• Conduct regular site inspections to verify compliance with security protocols.• Monitor guard tours, patrols, and incident reports to ensure accuracy and accountability.
• Adjust staffing levels and schedules to meet client needs and respond to emergencies.
• Act as the first point of escalation for emergencies or security breaches.• Coordinate with law enforcement or emergency services when necessary.
• Document incidents thoroughly and provide detailed reports to management.
• Training & Development
• Organize refresher training sessions on safety procedures, emergency response, and customer service.
• Mentor new hires and ensure they understand company policies and site-specific requirements.
• Client & Stakeholder Relations
• Serve as the liaison between the security team and clients.
• Address client concerns promptly and professionally.
• Ensure service delivery meets contractual obligations and customer satisfaction.
Prepare daily, weekly, and monthly reports on security operations.• Track attendance, performance, and disciplinary actions of staff.
• Recommend improvements to security protocols and operational efficiency.
• Leadership & Communication: Ability to motivate teams and maintain clear communication with staff and clients.• Problem-Solving: Quick decision-making during emergencies.
• Attention to Detail: Ensuring compliance with procedures and accurate reporting.
• Technical Knowledge: Familiarity with surveillance systems, access control, and incident management software.