Field Supervisor San Jose at ProGuard Security Services – San Jose, California

• Ensure guards are properly trained, equipped, and briefed for their shifts.

• Provide ongoing coaching and performance evaluations.

• Monitor guard tours, patrols, and incident reports to ensure accuracy and accountability.

• Adjust staffing levels and schedules to meet client needs and respond to emergencies.

• Coordinate with law enforcement or emergency services when necessary.

• Document incidents thoroughly and provide detailed reports to management.

• Training & Development

• Organize refresher training sessions on safety procedures, emergency response, and customer service.

• Mentor new hires and ensure they understand company policies and site-specific requirements.

• Client & Stakeholder Relations

• Serve as the liaison between the security team and clients.

• Address client concerns promptly and professionally.

• Ensure service delivery meets contractual obligations and customer satisfaction.

• Track attendance, performance, and disciplinary actions of staff.

• Recommend improvements to security protocols and operational efficiency.

• Problem-Solving: Quick decision-making during emergencies.

• Attention to Detail: Ensuring compliance with procedures and accurate reporting.

• Technical Knowledge: Familiarity with surveillance systems, access control, and incident management software.