Workforce Manager- Outreach at Metropolitan Community College – Kansas City, Missouri

Incumbents develop, manage and coordinate assigned programs or services as well as related budget and fiscal activities.

Specific Duties & Responsibilities:

• Evidence of experience in Recruitment, Marketing or related area
• Evidence of developing/maintaining strategic partnerships in the community
• Evidence of experience managing diverse functional teams
• Evidence of managing multiple ongoing projects
• Evidence of experience working in a complex organization with all classifications of employees, from entry-level to executive
• Evidence of excellent customer service experience

• Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; coordinating staff training; and implementing hiring, discipline, and termination procedures; ensures all operations are performed in accordance with applicable laws, regulations, policies, and procedures
• Plans, markets, coordinates, administers, and evaluates training and other educational programs, and assists in developing strategic approaches for programs or services; work may involve identifying program participant needs via surveys and interviews, and researching and analyzing trend and program data
• Reviews and approves budgets; work may involve monitoring expenditures, analyzing financial information, and approving purchase and other requisitions; ensures departmental staff follow appropriate financial controls, and comply with applicable guidelines, standards, and requirements
• Coordinates with State and local economic, community, governmental, business, and educational organizations, and other internal/external staff, departments, and/or agencies; and serves as a liaison, representative, and spokesperson for an assigned program(s), to communicate information, promote and deliver services, maintain business relationships, and facilitate related departmental operations
• Prepares, maintains, and reviews proposals, contracts, reports, records, and other documentation, to facilitate departmental operations, and ensure compliance with applicable laws, policies, and procedures
• Perform other duties as assigned

Minimum Qualifications:

• Bachelor's degree in Economics, Public Administration, Business, Industrial Management, Education or related field
• Four (4) years sales/client management or related experience

Preferred Qualifications:

• Master's degree with related experience

Knowledge, Skills and Abilities:

• Knowledge of supervisory principles
• Knowledge of current workforce development and training needs of business and industry
• Knowledge of community and school partnership models and dynamics
• Knowledge of principles and practices of curriculum development
• Knowledge of principles and practices of instructional design and delivery
• Knowledge of principles and practices of occupational planning
• Knowledge of organizational structure and relationships in business and industry
• Knowledge of best practices, trends and emerging technologies
• Knowledge of principles and practices of budgeting and fiscal management
• Knowledge of principles and practices of program administration and management
• Knowledge of applicable federal, state and local laws, codes, regulations
• Knowledge of customer service principles
• Knowledge of modern office technology
• Skilled in supervising and evaluating staff performance
• Skilled in identifying and evaluating trends and developing, promoting and implementing responsive programs
• Skilled in developing and fostering community partnerships and agreements
• Skilled in applying curriculum development and instructional design principles
• Skilled in reading, analyzing, evaluating, interpreting, manipulating and summarizing written materials and statistical data
• Skilled in exercising and maintaining confidentiality
• Skilled in authoring and editing complex reports and documents
• Skilled in providing project/program management, organization and logistics
• Skilled in researching industry trends, solutions and best practices
• Skilled in interpreting and applying applicable laws, codes, regulations and standards
• Skilled in providing customer service
• Skilled in utilizing a computer and relevant software applications
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Physical Requirements
Positions in this class typically require grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.
EEO Statement:
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person based on race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled

Accommodations:
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.