Human Resources Generalist (Hybrid) at Direct Federal Credit Union – Needham, Massachusetts

Direct Federal’s Mission: To deliver great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind.

Direct Federal’s Vision: To be the lifelong trusted partner of more and more members as they pursue their dreams.

Our Purpose in Human Resources: To support and empower our people so they can deliver remarkable service to our members. Every interaction should build trust, strengthen our culture, and ensure our employees have the tools and support they need to succeed.

Who We're Looking For:

• A trusted resource - Employees and managers feel comfortable coming to you with questions about payroll, benefits, policies, and HR programs.
• Highly organized and detail-oriented - You take pride in accuracy, particularly when managing payroll, HR records, and employee data.
• A relationship builder – You build strong connections across departments and proactively engage with employees to support a positive workplace experience.
• A proactive problem solver – You anticipate needs, improve processes, and help ensure HR operations run smoothly.
• A culture champion – You enjoy contributing to employee engagement efforts and helping create a connected workplace.

What You'll Do:

• Process bi-weekly and monthly payroll, ensuring accuracy, timeliness, and compliance with applicable laws and internal policies.
• Maintain payroll records, deductions, and employee data within the HRIS/payroll system.
• Serve as a primary point of contact for employee HR questions related to payroll, benefits, policies, procedures, and HR programs.
• Support full-cycle recruitment by partnering with hiring managers on job postings, candidate screening, interview coordination, and offer preparation.
• Coordinate onboarding activities and lead new hire orientation to ensure a welcoming and positive new hire experience.
• Administer employee benefits including health, dental, vision, retirement, and voluntary programs, ensuring enrollments, terminations, and invoice reconciliation are handled accurately.
• Support the annual open enrollment process through communication, coordination, and employee assistance.
• Partner with benefits vendors and brokers to resolve employee questions and ensure smooth program administration.
• Coordinate offboarding processes including exit documentation, exit interviews, benefits transitions, and system updates.
• Support the administration of the annual performance review and merit increase process, including preparing reports, coordinating timelines, and tracking completion.
• Serve as an active member of our Culture Crew by supporting employee engagement initiatives, recognition programs, and internal events.
• Assist with HR reporting, recordkeeping, and policy administration.
• Support HR projects and initiatives designed to improve processes and enhance the employee experience.
• Maintain the highest level of confidentiality and security when handling employee and credit union information.

What You Bring:

• Bachelor’s degree in Human Resources or a related field preferred.
• Minimum of three years of HR experience in a generalist or HR operations role.
• Experience managing or processing payroll; experience with Paylocity strongly preferred.
• Working knowledge of HR best practices and employment laws.
• Strong attention to detail and commitment to accuracy.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Approachable, proactive, and collaborative working style.
• Ability to maintain strict confidentiality and exercise sound judgment with sensitive information.

What We Offer

• Competitive compensation, commensurate with experience.
• Comprehensive benefits package including:
  • Medical, dental, and vision insurance
  • Life and long-term disability insurance
  • Robust employee assistance program
  • 401(k) with match and a generous profit sharing plan
  • Paid vacation, sick, and personal time
  • Credit monitoring service
  • Student loan paydown program