Program Supervisor in Boston, Massachusetts at Community Resources For Justice, Inc.

Community Resources for Justice (CRJ) is a nonprofit organization dedicated to changing lives and strengthening communities through direct service, advocacy, and innovation. We operate across four core service lines:

• Community Strategies (CS): Supporting adults with developmental disabilities to live independently and thrive in their communities. Providing a range of top-quality residential and non-residential programs for men and women with intellectual or developmental disabilities in Massachusetts and New Hampshire. Our programs offer individual and group treatment and are geared toward promoting independence and improving life skills. Clients also receive support with job development, on-the-job coaching, and educational opportunities.
• Reentry Services (RS): Supporting people leaving incarceration to make positive, sustainable life transitions. We firmly believe that change is possible and attainable for all that we serve. With a strict focus on outcomes, the Reentry Services Division is committed to delivering contemporary and evidence-based services to the individuals in our care. Through delivering innovative programming and collaborating with community agencies, we provide hope and support to our clients as they make safe and successful transitions into their communities.
• Crime & Justice Institute (CJI): Driving bold, transformative improvements in adult and youth justice systems by working with working with local, state, and national criminal justice organizations to improve public safety and the delivery of justice. The CJI team brings decades of experience developing evidence-based, data-driven policies, managing complex processes with diverse stakeholders, and driving systems-level organizational change. Our energetic staff and network of consultants come from a variety of backgrounds.
• Family Reentry (FRE): At Family Reentry, we address the often-intertwining problems of behavioral health, domestic violence, reentry, recidivism, and risks to youth by offering evidence-based interventions to provide support and effect positive change. We offer a holistic approach by working to connect clients to basic needs and offering support to create change and increase stronger coping and life skills.

CRJ is proud to be an equal opportunity employer. We value diversity in all its forms and encourage candidates of all backgrounds, identities, and lived experiences to apply.

Ready to make a difference? Apply today and be part of the change!

Job Summary:

The Program Supervisor assists the Assistant Program Director to ensure program operations are conducted in accordance with the Policies and Procedures and contract requirements. The Program Supervisor provides leadership presence in the program outside of normal business hours and when the Program Director and Assistant Program Director are not on site. The Program Supervisor ensures all shift responsibilities are completed with consistency and quality, provides support and direction to Program Monitors by organizing and delegating tasks and role modeling professionalism and prosocial behavior. This is a full-time, 40-hrs./week, non-exempt position that will be working in our Boston, MA (Coolidge House) location.This position is eligible for benefits and has an hourly rate starting at $23-$25/hr. with shift differential.

Schedule: Sunday-Thursday, 3:00pm-11:00pm

Essential Duties/Responsibilities:

• Assists with training of new staff and provides training, coaching, and support to existing staff
• Effectively delegates daily, weekly, and monthly tasks
• Organize and lead a team of Program Monitors each shift so the daily tasks are completed in accordance with the policies and procedures.
• Provide effective and strengths-based coaching to Program Monitors and report feedback on their performance to the Assistant Director in a timely manner.
• Create and maintain work schedule of Program Monitor staff.
• Assist with training of new and existing staff.
• Ensure accurate and complete documentation of operational and resident activities on each shift. This includes resident accountability, drug testing, medication control, facility rounds, resident meals, etc.
• Respond to and resolve incidents in a timely, safe, and appropriate manner; this includes completion of reports and notifications to senior staff.
• Assign and conduct monthly fire drills, room searches, vehicle searches, drug tests, chemical audits and monthly property room audits.
• Ensure the security camera system is fully operational and always monitored.
• Identify and report facility maintenance needs and submit concerns to the Assistant Director in a timely manner.
• Maintain cleanliness of facility, complete sanitation reports, and ensure resident cleaning details are consistently assigned and completed with quality.
• Attend staff meetings and other meetings and trainings as required.
• Participate in the on-call rotation which includes being available to respond to after-hours issues and provide shift coverage if necessary.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Physical Demands: Frequent movement from seated to standing, walking up and down stairs, ability to move quickly throughout the program, frequent use of telephones, exposure to computer screens, typing and writing, exposure to fluorescent lights and computer screens, and periodic lifting up to 25-50 lbs.

Preferred Skills/Abilities:

Proficient with Microsoft Office Suite or related software.

Required Education and Experience:

High school diploma or equivalent or two years’ related experience

Preferred Education and Experience:

• Bachelor’s degree preferred
• Entry level supervisory experience preferred
• Experience in residential, community correction program, security preferred

Travel requirements:

Minimal Travel

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice based on business needs.