Data and Technology Manager in Dorchester, Massachusetts at Boston Collegiate Charter School

We are looking for an analytical, engaging, and creative Data and Technology Manager to serve as Boston Collegiate’s primary on-site technology resource and the day-to-day owner of our student data systems. This position reports to the Chief Operating Officer.

The mission of Boston Collegiate Charter School is simple yet ambitious: to prepare each student for college. We offer an academically rigorous college preparatory curriculum for 700 students in fifth through twelfth grades. 100% of our graduates have been accepted to college; the majority of them will be the first in their families to complete a college degree.

All Boston Collegiate students will … graduate empowered to choose their own directions, with options aligned with their passions and interests. They will be equipped not only to go to college, but to thrive there, and they will possess the leadership skills and mindsets necessary to make an impact in their communities and the world.

To achieve this vision of our graduates, Boston Collegiate will … be academically rigorous, equitable, and inclusive. Boston Collegiate will create opportunities for each student to thrive and will cultivate curiosity, empathy, and the unique talents that each student brings. Boston Collegiate will be a beacon of the twin pillars of scholarship and belonging, and thus a national model for what integrated education can look like at its best.

Boston Collegiate’s strategic plan responds to urgent issues in education, builds institutional resilience, and positions Boston Collegiate to lead as an equitable and integrated school. Read more about our 2023/2026 Strategic Plan.

The Data and Technology Specialist is the day-to-day technology resource for students, faculty, and staff across the Boston Collegiate campus, and the day-to-day administrator of the school’s student information system, data warehouse, and academic data platforms. The role works in close partnership with Insource Services, Boston Collegiate’s managed IT partner, which provides server, network, security, and engineering services remotely.

This is a hands-on, student- and educator-facing role for someone who thrives on solving problems quickly, communicating clearly with non-technical users, and turning data into something teachers and leaders can act on. The ideal candidate enjoys the variety of K-12 work — troubleshooting a Chromebook one hour, preparing classrooms for MCAS the next, and pulling a Principal’s Dashboard report after that.

The role is organized around two core functions: Technology Specialist work, which keeps Boston Collegiate’s devices, classrooms, and end users running smoothly, and Data Systems Management work, which keeps the school’s student data, compliance reporting, and academic analytics accurate and actionable.

1. Technology Specialist

End-User Support and Help Desk

Serve as the first point of contact for staff and student technology issues, providing prompt, courteous support in person, by email, and through the ticketing system

Triage, document, and resolve Tier 1 and Tier 2 support tickets; escalate engineering or infrastructure issues to Insource Services

Provide email and account support (Microsoft 365 / Google Workspace) including password resets, mailbox issues, sharing, and distribution lists

Support mobile devices, printers, peripherals, phone systems, and conference room AV

Deliver staff training and one-on-one coaching on core platforms; provide back-to-school technology orientation for new staff each year

Develop and maintain end-user knowledge-base articles, quick-reference guides, and onboarding materials

Hardware, Software, and Asset Management

Perform break/fix support for laptops, desktops, Chromebooks, printers, peripherals, and classroom devices

Install, configure, and update software on a regular schedule, including coordinated laptop sweeps for patches, updates, and security software

Deploy anti-virus and anti-spam software to endpoints per policies set with Insource; monitor compliance and remediate issues

Maintain accurate asset inventory: tagging, tracking, deployment, repair, and end-of-life records

Image, deploy, and recover devices; manage device check-in/check-out

Classroom and Instructional Technology

Support classroom technology including smart boards, displays, projectors, document cameras, and audio systems

Manage computer carts: device readiness, software installation, peripheral maintenance, and schedule support

With the Operations Manager, coordinate readiness for computer-based testing (MCAS 2.0, ACCESS for ELLs, ACT, SAT, and other state/federal assessments): device prep, network checks, proctor caching, and on-site test-day support

2. Data Systems Management

Student Information System and Platform Administration

Manage day-to-day administration of the student information system and data warehouse to maintain data quality

Manage all school platform subscriptions (e.g., STAR, Clever, Mailchimp, Formative, FamilyID), including access provisioning and troubleshooting

Manage the processes for grades (progress reports, report cards), attendance tracking, and student files

State Compliance and Reporting

Complete state compliance reports as needed, including SIMS, EPIMS, SSDR, and Civil Rights submissions

Support project management of state compliance audits (Special Education, ESL, and others)

Data Analysis and Academic Reporting

Lead the development of analytical tools (STAR, interim benchmarks, attendance, and others) to support academic data review

Fulfill data requests, including the quarterly Principal’s Dashboard, grants data, and teacher-level reports

Partner with academic leaders to make data accessible, accurate, and actionable for instructional decisions

Cross-Functional and Strategic Work

With the Chief Academic Officer and Directors of Instruction, help develop the strategy for advancing classroom, instructional, and educational technology

With the Executive Director, COO, Chief Academic Officer, and Directors of Instruction, support the development of a long-term vision for staff-facing and student-facing technology

Escalate server, network, security, and identity issues to Insource engineers following documented escalation paths

Coordinate with Insource on annual planning, E-Rate, budget input, procurement, and the annual security assessment

Serve as the on-site Boston Collegiate resource for vendor and contractor technology work

Participate in IT incident response under Insource’s direction, executing on-site containment and remediation steps

Other duties as the COO or Executive Director may request commensurate with the position

To set clear expectations, the following functions remain with Insource Services under Boston Collegiate’s managed services agreement:

Server architecture, configuration, and proactive system administration

Network engineering (firewall, switching, wireless)

Backup, disaster recovery, and infrastructure monitoring

Identity and access management policy

Annual security assessment and security policy development

Multi-year technology planning, E-Rate program management, and procurement strategy

Project-based engineering work (migrations, large deployments)

Required:

Bachelor’s degree in Information Technology, Data Analytics, Business Administration, or related field; OR an associate’s degree plus 2+ years of equivalent hands-on experience

At least one year of experience combining IT support and data analysis or systems administration

Proven troubleshooting skills across Windows, macOS, ChromeOS, iOS, and Android

Working knowledge of Microsoft 365 and Google Workspace at the administrator level

Demonstrated proficiency with Google Suite (Docs, Sheets, Forms, Slides) and web-based platforms

Strong organizational skills, time management, and a deadline-oriented sense of urgency

Excellent customer-service orientation; patient, clear, and effective with non-technical users

Ability to lift and move equipment up to 40 lbs and to work on hands and knees under desks and in tech closets

Successful completion of a Massachusetts CORI background check prior to start

Commitment to Boston Collegiate’s mission and to creating a positive, inclusive environment for students, families, and staff

Preferred:

Prior experience in a Massachusetts charter school or other K-12 environment

Experience administering a student information system (PowerSchool, Infinite Campus, or similar) and completing DESE compliance reports (SIMS, EPIMS, SSDR)

Familiarity with online state testing platforms (MCAS 2.0, ACCESS for ELLs, ACT)

Exposure to Microsoft Intune, Google Admin Console, or other MDM platforms

Industry certifications such as CompTIA A+, Google Certified Educator, or Microsoft 365 Certified: Fundamentals

Bilingual (English/Spanish or other languages spoken by Boston Collegiate families)

Full-time, exempt, 12-month, on-site role aligned to the Boston Collegiate school year and summer operations

Occasional early arrival or extended hours for testing windows, school events, and back-to-school preparation

Summer hours include laptop sweeps, asset audits, lab readiness, compliance reporting cycles, and back-to-school onboarding

Frequent walking between floors, classrooms, and tech storage areas; some lifting and physical work involved in device deployment

This position falls on Band C of our Non-Instructional salary scale with a salary range of $67,495 – $75,967. Why Boston Collegiate? Check out our Value Proposition to learn more about the benefits of being a staff member.

To formally apply, visit https://www.bostoncollegiate.org/careers/. No telephone or email inquiries, please.

Boston Collegiate is an equal opportunity employer. We make employment decisions without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, veteran status, genetic information, disability, or any other classification protected by applicable local, state, or federal law. Boston Collegiate is committed to building a supportive and inclusive workplace that reflects the diversity of Boston.