Insurance Broker Support Administrator in Melbourne, Victoria at Infinity Group Coaching Pty Ltd

Infinite Insurance - Insurance Administration Officer

Location: Melbourne, VIC (Cremorne) No on-site parking available.

Office is conveniently located directly opposite East Richmond Train Station with excellent access to public transport.

Type: Full-time, permanent, Monday – Friday, 9am – 5pm

Flexibility: 3 WFH days per week, 2 days in the office

Salary: $70,000 – $75,000 + super

About Infinity Group & Infinite Insurance

At Infinity, we help everyday Australians take control of their financial universe, from eliminating debt to building long-term wealth with confidence.

Infinite Insurance has been newly created to protect the people we already serve.

As the dedicated insurance arm of the Infinity Group, Infinite Insurance exists to ensure our clients’ financial strategies are properly protected - with clear advice, transparent options, and service that feels genuinely human. No product pushing. No black holes. Just the right cover, done properly.

This role is a founding opportunity that will play a critical part in that mission: ensuring Infinity clients receive accurate, compliant, and seamless insurance support at every stage of their journey.

The Role

Reporting into the Chief Insurance Officer, the Insurance Administration Officer supports the brokerage by ensuring accurate policy processing, strong compliance, and smooth coordination across insurers, brokers, and internal teams.

You’ll work closely with our Insurance Brokers and Claims Coordinator to support ~4,500 (and counting) existing Infinity Group clients, helping deliver a high-quality, end-to-end client experience.

As part of the foundation team, you’ll also contribute to building the administrative systems, processes, and standards that will support Infinite Insurance as it scales nationally.

Key Responsibilities

Process new business, renewals, endorsements, and cancellations

Prepare certificates of currency, renewal documentation, and policy schedules

Maintain accurate records and ensure documentation meets compliance standards

Assist with debtor management, invoicing, and reporting

Liaise with insurers, underwriters, brokers, and internal teams to support efficient policy processing

Respond to client enquiries regarding policy coverage, documentation, and administrative processes

Identify opportunities to streamline workflows and improve service quality

Support the broader insurance team with general administrative and operational tasks

What We’re Looking For

Qualifications & Experience

1–2 years’ administration experience within insurance, broking, underwriting, claims, or financial services

Previous exposure to insurance-related administration, including policy documentation, renewals, endorsements, certificates of currency, or insurer correspondence

Tier 2 qualification in General Insurance, or willingness to obtain

Exposure to CRM systems, policy management platforms, or insurance-related databases

Strong attention to detail and confidence working with compliance-focused documentation

Skills & Attributes

Exceptional attention to detail and accuracy

Strong organisational skills with the ability to manage multiple priorities

Clear, professional written and verbal communication

Confident working with internal stakeholders and external insurers

Customer-focused mindset aligned with Infinity’s service standards

Comfortable working in a growing, evolving business

Why Join Infinite Insurance?

Purpose-Driven Work – Support and protect clients who already trust Infinity with their financial future

Career Growth – Join a new division with opportunities to grow alongside the business

Competitive Remuneration – We hire the best and reward the best

Financial Empowerment – Free access to Infinity’s Rapid Repay program, financial education and wealth creation opportunities to fast track your own financial freedom

First-Class Onboarding – All-expenses-paid trip to our Gold Coast HQ for our company induction

If you’re someone who takes pride in getting the details right, because great administration underpins great advice - you’ll feel right at home here. Apply now or connect with Hannah Oxley – Talent Acquisition Partner (Infinity Group) for a confidential discussion.