Shift Lead - Full Time in Hudson, Massachusetts at New City Microcreamery

Here at New City Microcreamery, we feel that above all else, it’s the people that matter most. We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City and we're looking for an aspiring leader to join our team full-time year-round as a Shift Lead. As we grow and expand into new locations, this could be where your growth story begins!

Your playground:

• Supervising Front of House operations

• Opening and closing the shop

• Handling transactions and deposits

• Mentoring scoopers

• Creating waffle cone masterpieces

• Maintaining the shop's allure

• Engaging guests and making them feel cherished

• Protecting company assets and ensuring profit maximization

• Upselling and adding value to the guest experience

Requirements:

• Hands-on experience in a high-volume, fast-paced environment

• Mentoring and training prowess

• Communication wizardry for conflict resolution and team direction

• Strong attention to detail. We use Restaurant365, Toast, and Paycom to streamline processes.

Your schedule:

• 4-6 Shifts per week, 32-40 hours/week.

• Daytime shifts available

• Weekends and holidays

As for the perks:

• Pay rate: $16 to start, plus tips (Tip game strong, adding $6-$10/hour extra to your pocket - varies by location)

• Love dessert, great company, and unforgettable experiences? This is your moment—apply today!

• Must have reliable transportation
• Ability to work a flexible schedule, including nights & weekends
• Solid customer service skills
• Responsible, dependable, honest
• Professional appearance
• Excellent verbal skills

Why us? Our ice cream is legendary, our vibe is family-friendly yet oh-so-trendy, and our atmosphere? Unbeatable. We're not just an Elite Restaurant Group; we're creators of exceptional experiences. Our mission? Crafting an environment where guests feel at home and team members flourish.