Senior Director, Operational Strategic Initiatives in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Operational Strategic Initiatives based in United States.

The Senior Director, Operational Strategic Initiatives will lead high-impact operational and technology transformations across Patient Access and Pre-Access functions.
This strategic leadership role will oversee enterprise-wide initiatives designed to improve front-end revenue cycle performance and the patient experience.
You will guide complex projects from planning through implementation and go-live while maintaining alignment across diverse stakeholders.
The role focuses on leveraging technology and innovative solutions to reduce denials, improve point-of-service collections, and optimize cost-to-collect.
You will collaborate with senior leaders, technology partners, vendors, and client stakeholders in a highly collaborative, results-driven environment.
With significant autonomy and visibility, this position offers the opportunity to shape operational strategy and influence the future of healthcare revenue cycle management.
The role is fully remote and nationwide, with opportunities to drive meaningful transformation at enterprise scale.

• Lead strategic operational and technology initiatives from initial planning through implementation, deployment, and go-live, ensuring projects meet objectives, timelines, and quality expectations.
• Manage multiple concurrent enterprise projects, balancing competing priorities while maintaining clear deliverables, stakeholder alignment, and accountability.
• Drive technology implementations across Patient Access and Pre-Access, including insurance verification, coverage discovery, fax management, call center technologies, and related revenue cycle solutions.
• Partner with operational teams, technology providers, vendors, and client stakeholders to redesign workflows and improve front-end revenue cycle performance.
• Monitor and influence key performance indicators, including denials reduction, point-of-service collections, labor efficiency, and cost-to-collect improvements.
• Identify project risks, dependencies, and potential barriers, proactively developing mitigation strategies to maintain successful execution.
• Serve as a subject matter expert and strategic advisor on front-end technology, operational transformation, and revenue cycle improvement initiatives.
• Collaborate with senior leadership and cross-functional stakeholders to advance enterprise-wide operational excellence and technology strategies.
• Provide leadership, direction, and oversight to assigned team members, including management of an analyst role.
• Build strong relationships across organizational levels, influence decision-making, and maintain effective communication throughout complex initiatives.

• Significant professional experience in healthcare revenue cycle operations, particularly within Patient Access and/or Pre-Access functions.
• Demonstrated experience leading complex operational or technology implementations, preferably in an enterprise healthcare environment.
• Proven ability to manage multiple concurrent projects with competing priorities, firm deadlines, and numerous internal and external stakeholders.
• Strong organizational, analytical, critical-thinking, and problem-solving capabilities, with a demonstrated ability to identify issues and drive solutions.
• Ability to work independently, take ownership of initiatives, and deliver results with minimal oversight in a remote environment.
• Strong relationship-building and stakeholder management skills, with the ability to influence leaders, technology partners, vendors, clients, and cross-functional teams.
• Excellent written, verbal, communication, collaboration, and leadership skills.
• Comfortable working in a fast-paced, technology-driven environment focused on continuous improvement and measurable operational outcomes.
• Experience with revenue cycle technology vendors such as Waystar, Experian, or comparable platforms is preferred.
• Familiarity with relevant healthcare revenue cycle systems, processes, and client operations is preferred.
• CRCR certification is preferred, or willingness to obtain the certification after hire.
• Bachelor’s degree or an equivalent combination of education and relevant professional experience is preferred.

• Annual salary range of $117,400–$176,100, with compensation determined by factors such as geographic location, experience, education, skills, and other job-related considerations.
• Fully remote, nationwide work opportunity.
• Comprehensive benefits supporting physical, emotional, and financial well-being, including healthcare, paid time off, retirement, and wellness programs.
• Professional development opportunities, including a relevant professional certification for each associate.
• Tuition reimbursement opportunities to support continued education and career growth.
• Quarterly and annual incentive programs recognizing strong individual and organizational performance.
• Opportunities to lead meaningful enterprise-wide transformation initiatives and work with experienced healthcare and technology professionals.
• Exposure to emerging healthcare revenue cycle technologies, operational strategies, and industry trends.
• Collaborative culture emphasizing innovation, leadership, professional growth, and work-life flexibility.