CSR/Dispatcher in O'Fallon, Missouri at Precision Plumbing Solutions

Location is O'fallon Mo

(In Office)

Full time Monday-Friday

Precision plumbing solutions is looking for a motivated, organized, and customer focused individual to join our growing team!

Job responsibilities

• Answer incoming calls promptly
• Book new plumbing service appointments
• Schedule and dispatch technicians using housecall pro
• Follow up on missed calls and unscheduled estimates
• Confirm appointments and communicate arrival windows
• Handle customer questions and rescheduling
• Help fill openings when techs have cancellations
• Respond to incoming messages/appointment inquiries from customers
• communication between techs and customers