Service Manager-West in Phoenix, Arizona at Huber Technology Inc
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Job Description
JOB SUMMARY
The Service Base Manager – West is responsible for establishing, developing, and leading HUBER Technology’s West Coast Service Hub in the greater Phoenix AZ area to support the company’s long-term growth strategy and strengthen regional customer support capabilities. This role serves as the primary leader for HUBER’s west regional service base and plays a key role in expanding HUBER’s local Service presence, customer relationships, and service operations.
The position combines responsibilities in Service and Aftermarket Sales, customer relationship management, operational service and service sales leadership, and organizational development. The Service Base Manager actively contributes to business growth by supporting and developing service opportunities, promoting lifecycle solutions, and strengthening customer engagement across the assigned region. As the West Service Hub continues to expand, the role will assume increasing leadership responsibility for local service personnel, operational service activities, and future regional support functions.
The position serves as a key regional representative of HUBER Service and acts as a primary driver for customer engagement, lifecycle business development, and long-term service growth initiatives throughout the assigned region. In this role, the Service Base Manager works closely with customers and HUBER Sales Representatives while maintaining strong cross-functional collaboration with Project Management and other internal departments, to ensure a coordinated and customer-focused approach. The role is expected to promote operational excellence, support continuous improvement initiatives, and contribute to a strong service culture focused on responsiveness, quality, long-term customer partnerships, and sustainable business growth.
The ideal candidate demonstrates strong leadership abilities, a high level of initiative, excellent communication and organizational skills, and a customer-oriented mindset. The role operates within the guidelines established by the Director of Service and Aftermarket Sales and adheres to all company procedures, safety standards, and ISO 9001:2015 processes.
DUTIES AND RESPONSIBILITIES
The following represents a list of essential duties and responsibilities. Other duties may be assigned:
- Establish, develop, and support HUBER Technology’s West Coast Service Hub and contribute to the successful expansion of HUBER’s regional service presence and long-term growth strategy.
- Provide overall leadership and resource management for the regional Service organization, including workforce planning, performance management, coaching, employee development, succession planning, and organizational growth initiatives.
- Serve as the primary regional representative for HUBER Service and Aftermarket Sales and develop and execute regional strategies focused on lifecycle services, maintenance programs, spare parts business, refurbishment solutions, and sustainable business growth.
- Build, maintain, and strengthen long-term relationships with customers, municipalities, consulting engineers, HUBER Sales Representatives, and other key market partners through active customer engagement and regional business activities.
- Identify and develop new Service and Aftermarket Sales opportunities by analyzing customer needs, operational challenges, and market potential and translating them into long-term service solutions.
- Support the development and expansion of regional teams through recruiting, onboarding, training, and the continued development of high-performing personnel.
- Plan and optimize regional resources by balancing workload, business priorities, technician skillsets, customer requirements, and geographic coverage.
- Establish, standardize, and continuously improve service processes, workflows, and best practices to promote efficiency, service quality, and operational excellence.
- Serve as a key interface between customers, Sales, Engineering, Project Management, and operational Service teams to ensure effective communication and a coordinated customer-focused approach.
- Act as an escalation point for customer, technical, and operational matters and coordinate cross-functional resolution efforts when required.
- Define, monitor, and report key performance indicators and drive continuous improvement initiatives through analysis of operational performance, business trends, and field feedback.
- Support budget planning, resource forecasting, and cost control activities for the regional Service organization.
- Professionally represent HUBER as a trusted advisor and long-term partner during customer meetings, technical discussions, and regional business activities.
- Ensure compliance with all company procedures, safety requirements, internal standards, and ISO 9001:2015 processes
SUPERVISORY RESPONSIBILITIES
This position provides direct and functional leadership for HUBER Technology’s West Coast Service organization and future regional support structure. Responsibilities include leadership, development, and performance oversight of regional personnel and future organizational functions supporting HUBER’s West Coast Service operations.
WORK ENVIRONMENT
The work environment described below reflects the typical conditions encountered while performing the essential functions of this position.
- Office / Remote Environment: Combination of office-based and remote work, utilizing computer, telephone, and standard business software (e.g., Microsoft Office and enterprise systems). Frequent interaction with employees, customers, HUBER Sales Representatives, and cross-functional teams.
- Travel: Travel as required to support customer visits, Service and Aftermarket Sales activities, operational support, and regional service operations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Moderate to occasional heavy physical demand and exposure to shop and field elements
- Must be able to provide, or establish, around the clock service to customers as required.
- Must be able to lift 50+ pounds.
- Regularly required to stand, reach, bend, squat, push, pull and move about the facility
- Walk, stand or sit at least 8+ hours per day
- Must maintain all required and recommended vaccinations current due to regular exposure to wastewater environments during site visits.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position. Standard days and hours of work are Monday through Friday; main office business hours are 8:00 AM to 5:00 PM PST. Flexible schedules may apply based on business needs. Regular and consistent on-site presence at HUBER Technology’s West Coast Service Hub in the Greater Phoenix AZ area is required to effectively perform the responsibilities of this role.
TRAVEL
Travel as required to support customer visits, Service and Aftermarket Sales activities, operational support, and regional service operations. Occasional nationwide travel may be required to support strategic initiatives, training activities, and cross-functional collaboration.
REQUIRED EDUCATION, EXPERIENCE AND SKILLS
- Associate’s or Bachelor’s degree in Engineering, Industrial Technology, Business Management, or a related technical field, or an equivalent combination of education and relevant experience.
- Minimum of 5+ years of experience in Service, Field Service Operations, Aftermarket, technical sales support, or related customer-facing industrial environments, preferably within wastewater, industrial equipment, manufacturing, process industries, or similar markets. Previous leadership or supervisory experience is preferred.
- Demonstrated leadership experience with responsibility for team development, workforce planning, performance management, coaching, and organizational growth.
- Strong understanding of mechanical equipment, industrial systems, and service operations with the ability to support technical discussions and customer applications.
- Proven experience developing customer relationships and identifying Service and Aftermarket Sales opportunities, including lifecycle solutions, maintenance concepts, spare parts, and refurbishment initiatives.
- Demonstrated ability to lead teams, manage multiple priorities, and make sound decisions in a fast-paced, customer-focused environment.
- Strong business acumen with proven problem-solving, analytical, and decision-making skills.
- Strong customer orientation with the ability to establish credibility and build long-term professional relationships.
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and ability to work with ERP and other service management systems.
- Self-motivated, organized, and capable of working independently with a high level of initiative and accountability.
- Strong verbal and written communication skills in English.
- Demonstrated commitment to Environmental, Health & Safety (EH&S) standards in office, service, and field environments.
- Ability to travel within the United States as business needs require.
- Valid driver’s license and ability to maintain a current passport.
This role requires ability to pass a pre-hire drug test, any random safety/drug testing, ability to pass a pre-hire background check and completion of an I-9 form as Huber is an E-Verify Employer. Due to work environment, must keep inoculations current as recommended for worker safety.