Software Support Specialist (Tier 1) in Scottsdale, Arizona at Envita Medical Centers LLC

Job Title: Software Support Specialist (Tier 1)

Compensation: Dependent on Experience

Employment Type: Full Time With Benefits (Medical, Life, Dental, Vision, and 401k)

Schedule: On-Site Monday through Friday. 8-hour day shift. No nights, no weekends, and no major holidays!

Position Summary:

The Software Support Specialist (Tier 1) serves as the primary point of contact for end-user support of clinical and administrative software systems across Envita Medical Centers. This role combines healthcare operations knowledge with technical support expertise to troubleshoot software issues, maintain data integrity, and provide training to staff.

The ideal candidate has a background in Health Information Technology, understands clinical workflows and HIPAA requirements, and is able to communicate technical concepts effectively to both clinical and administrative users.

Responsibilities:

Software Support & Help Desk

• Provide first-level support for clinical, administrative, and productivity software applications.
• Troubleshoot and resolve software issues in a timely manner.
• Log and track support tickets using the help desk system.
• Escalate complex issues to vendors or senior IT staff.
• Assist with software installations, updates, and patch deployments.

Health Information & Data Integrity

• Support electronic health record (EHR) systems and maintain data accuracy.
• Perform audits to identify and correct data quality or workflow issues.

Training & End-User Support

• Train staff on software applications and workflows.
• Develop and maintain user guides and training materials.
• Configure user access and provide onboarding support.

Compliance & Security

• Ensure compliance with HIPAA Privacy and Security regulations.
• Assist with user account provisioning and deprovisioning.
• Maintain confidentiality of protected health information (PHI).

Systems & Vendor Coordination

• Coordinate with software vendors on support cases and updates.
• Assist in testing new software releases and enhancements.

Required Qualifications:

• Associate's degree in Health Information Technology (HIT), Health Information Management (HIM), or related field.
• Working knowledge of EHR systems such as Practice Fusion or similar platforms.
• Familiarity with HIPAA Privacy and Security regulations.
• Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams)
• Experience using Artificial Intelligence (AI) tools.
• Strong communication and customer service skills.

Preferred Qualifications:

• One (1) or more years of experience in healthcare IT, help desk support, or health information management.
• Experience with ticketing systems and healthcare interoperability standards (HL7, FHIR)
• Familiarity with EHRs, LIMS, PACS, or other clinical applications.

Work Environment & Physical Requirements:

• On-site position in a fast-paced clinical and administrative environment.
• Frequent computer use and prolonged periods of sitting.
• Occasional travel between sites to provide support.
• Ability to lift and transport equipment up to 30 pounds.