Customer Service Representative in Chicago, Illinois at PainPoint Health

Customer Service Representative
Monday-Friday 8:00 AM-4:30 PM CST | $18.00/hour | Full-Time
Location: Remote

Looking for a rewarding career where you can make an impact every day?
Join DxTx Pain & Spine, a physician-aligned partner organization supporting award-winning pain and spine practices nationwide, where you'll help new patients get scheduled and educated about treatment options, all from the comfort of home, with a consistent weekday schedule.

Why You'll Love Working Here

• Fully remote position with a remote stipend
• Consistent Monday-Friday daytime schedule
• Warm leads only, no cold calling
• Meaningful work connecting patients to care
• Growth and continuing education support
• Comprehensive benefits package

What You'll Do
As a Contact Center Representative, you'll play a key role in scheduling new patients for our affiliated pain clinics and surgery centers, handling inbound calls and following up with warm leads to educate them on treatment options.

• Answer inbound calls from prospective new patients and assess their needs
• Answer general questions regarding treatment options
• Make outbound calls to incoming leads to educate them about possible treatments
• Register and schedule new patients; send appropriate materials prior to appointments
• Reschedule, cancel, and confirm appointments as needed
• Provide excellent, timely customer service
• Maintain operations by following established policies and procedures
• Help track the effectiveness of new marketing initiatives
• Contribute creative ideas to optimize marketing strategies
• Perform other related duties as assigned

Qualifications

• High school diploma or GED required
• 1+ year of customer interaction or customer support experience (phone or face-to-face) strongly preferred
• Previous healthcare facility and contact center experience preferred

Skills for Success

• Excellent verbal and written communication
• Strong interpersonal and customer service skills
• Service-oriented approach to resolving customer concerns
• Excellent organization and attention to detail
• Comfortable learning new software and computer systems
• Understanding of patient confidentiality requirements
• Familiarity with medical terminology and office ethics
• Proficiency with Microsoft Office Suite or related software

Benefits:

• Health, dental, and vision insurance
• Accident and life/AD&D insurance
• Short- and long-term disability
• HSA
• Health management tools
• Emergency travel assistance & ID-theft protection
• LifeMart employee discount program
• PTO & company-paid holidays
• Paternal leave
• 401(k) retirement plan
• Remote stipend & travel reimbursement
• Continuing education reimbursement
• Bonusly employee recognition platform
• DailyPay on-demand pay access

Join Our Team!
If you're looking for an opportunity to make a meaningful impact from home while helping patients access life-changing care, we'd love to hear from you.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.