IT Technician Intermediate - 3rd Shift in Huachuca, Arizona at Plateau Software Inc

Plateau GRP is a dynamic company that treasures your skills, training, and ideas. You are our most valuable asset. We offer a clear path for your career growth and are committed to creating a welcoming, diverse, respectful, and inclusive environment. Thank you for considering a fulfilling career at Plateau.

Plateau Group is seeking an Intermediate level IT Technician to join our team. The Intermediate Technician is responsible for troubleshooting hardware and software, supporting customers with IT questions, ticketing work completed, and supporting high profile military or government personnel as required.

This is an onsite position at Ft. Huachuca and requires supporting the 3rd shift.

Responsibilities:

• Support daily operations and user support requests
• 3+ years of IT experience
• Diagnose and resolve complex hardware faults for end-user devices, network peripherals, and integrated AV systems.
• Deliver comprehensive physical and logical support for IT assets, including component upgrades, system updates and software deployment- Support student on boarding by validating student network access
• Facilitate student onboarding by validating network credentials and enforcing logical access control policies
• Audit and enforce all security requirements during student in-processing to authorize secure network connectivity
• Provide advanced troubleshooting for student devices and document all technical faults and remediation steps
• Maintain detailed records of all completed work and system modifications within the local ticketing system
• Shift differential is included
• Other duties as assigned

Required Skills:

• DOD Secret clearance or above
• CompTIA Security + Certification

Preferred Qualifications:

• Advanced technical experience
• Ticketing system and metric experience

Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.

EOE Statement:

Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at hrteam@plateauinc.com

Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)